At BaptistCare, we believe everyone deserves to live with dignity, choice and connection. As one of Australia's largest faith based care organisations, we support thousands of people across communities, homes, retirement villages and residential care services every day. With more than 110 years of service and a newly unified national organisation, this is an exciting time to be part of our journey.

We are looking for an experienced Senior Contracts Administrator to join our Retirement Living team in Perth. This is a specialist role where your expertise will directly support residents and their families through important life transitions, while ensuring legislative compliance, strong governance and exceptional customer outcomes

About the Role:

Under the direction of the  Regional  Manager WA and the Senior Sales Manager  you will provide specialist contract administration, compliance and governance support across BaptistCare's Retirement Living portfolio in Western Australia. Operating as the subject matter expert, you will ensure resident contracts, settlements, financial transactions and documentation are managed accurately, efficiently and in line with legislative requirements.

This is an ideal opportunity for someone who enjoys working autonomously, solving complex problems, building strong stakeholder relationships and driving continuous improvement.

What you will be responsible for

• Preparing, reviewing and coordinating retirement living contracts and resident documentation
• Managing resident entry, exit and settlement processes, including refunds and buy-backs
• Interpreting and applying Retirement Living legislation and contractual requirements
• Monitoring compliance risks and maintaining strong governance controls
• Producing operational, compliance and financial reporting, including advanced Excel and Power BI reporting
• Supporting newly acquired villages through contract review and onboarding activities
• Providing specialist advice to operational, finance and sales teams

Why Join Us?

At BaptistCare, we value our employees and foster a positive, inclusive work environment. We offer competitive salaries, tax-free salary packaging up to $18,550*, and novated car leasing. Enjoy work-life balance with flexible arrangements and additional leave options. Benefit from our health and wellbeing initiatives, including free counselling, spiritual support, and nutrition advice. Advance your career with study assistance and access to learning and development programs and courses like LinkedIn Learning!

About You:

You are a highly organised and commercially minded contracts professional who combines strong attention to detail with a genuine commitment to customer outcomes.

You will bring:

• Proven experience in property contract administration within a regulated environment
• Strong capability interpreting legislation, contracts and compliance requirements
• Experience working in property, retirement living, aged care, conveyancing or a related sector
• Advanced organisational skills and the ability to manage competing priorities
• Excellent stakeholder engagement and communication skills
• Strong Microsoft Excel and reporting capability
• A proactive mindset with a passion for continuous improvement and governance excellence

If you are looking for a role where your expertise can strengthen governance, improve customer experiences and support older Australians to live their best lives, we would love to hear from you.

Apply now and help create retirement living communities where people feel supported, connected and at home.

About Us:

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

 Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. The closing date is subject to change without notice

Successful candidates will be subject to a variety of background checks including a national criminal history check, reference checks and, if applicable, WWCC, NDIS worker screening check and a pre-employment medical.

BaptistCare – Inspired by Jesus to champion care for all.

Recruitment agencies please note: This position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through the Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you.