About BaptistCare
As a leading not-for-profit Christian-based care organisation, we’ve been delivering exceptional, person-focused care to older Australians and people living with disadvantage since 1944.
Services
At BaptistCare, we are committed to transforming lives, seeing every individual live well through our wide range of services, including residential aged care, BaptistCare at home, retirement living, community services and housing.
We deliver person-centred care that promotes dignity, independence, and wellbeing. Whether it's clinical support, lifestyle coordination, chaplaincy, or allied health services, we ensure each service is tailored to meet the unique needs of its clients.
Locations
BaptistCare operates across multiple regions in Australia, including NSW, ACT and WA. With over 12,000 employees and more than 38,000 customers, we have a strong national presence.
Locations range from metropolitan hubs to regional communities, ensuring accessibility and continuity of care. This broad footprint allows BaptistCare to deliver consistent, high-quality services while remaining deeply connected to local communities.
Culture – People First
At the heart of BaptistCare’s operations is a people-first philosophy. We believe our employees are our greatest asset and work hard to foster a supportive, inclusive, and engaging workplace.
The emphasis on care extends beyond clients to include the wellbeing of every team member. Staff are encouraged to grow professionally and personally, supported by flexible work arrangements, wellbeing initiatives, and a strong sense of purpose.
What matters to you, matters to us. It’s because we care, we put people first.
Find out more about our people-centred approach.
Purpose, Vision and Values
BaptistCare’s purpose is to create strong and caring communities that value personal wellbeing and mutual respect. The organisation’s vision is rooted in the belief that genuine care can transform lives.
Core values include love, respect, empowerment, and reliability. These principles guide every interaction and decision, ensuring that clients feel valued, supported, and confident in the care they receive. BaptistCare strives to be a place where people feel they belong and are empowered to live well.
Reconciliation Action Plan
BaptistCare has launched its first Reflect Reconciliation Action Plan (RAP) in partnership with Reconciliation Australia. This plan reflects a deep commitment to building a culturally safe and inclusive organisation where First Nations people are welcomed and embraced.
The RAP outlines a roadmap for strengthening relationships between Indigenous and non-Indigenous Australians, acknowledging past injustices and working towards healing and unity.
The artwork titled Pathway to Unity by Kyralee Shields, a proud Darug and Darkinjung woman, symbolises this journey. BaptistCare invites all staff, clients, and stakeholders to walk together in reconciliation.
Safety
BaptistCare prioritises the health and safety of its employees and clients through its STAR approach: Stop, Think, Act, Review.
This framework encourages continuous awareness and proactive safety practices in the workplace. BaptistCare has achieved certification under the Australian Standard AS/NZS4801 for Occupational Health & Safety Management Systems, covering its residential aged care centres and head office.
This certification sets BaptistCare apart as a leader in workplace safety within the aged care and community services sector, giving employees confidence in the organisation’s commitment to a safe working environment.
Sustainability
Our people, our community and our planet matter. Learn about our one, three and five year targets that are guiding us to achieve a range of initiatives in environmental, social and governance areas.
