BaptistCare, one of Australia’s largest providers of Home Care, is seeking a highly skilled Head of Operations to join our dynamic team. Reporting to the General Manager, you will work alongside a highly capable and motivated senior leadership team with responsibility for delivery of care to over 10,000 older Australians. This high level, pivotal role offers the opportunity to make a significant impact on the lives of our clients by ensuring the delivery of high-quality, customer-focused services across our portfolio of home care services.

About the role:
• Provide strategic leadership and oversight to the BaptistCare at home Operations team in NSW, ACT and WA.
• Drive the delivery of customer-focused services that meet the needs of our clients.
• Ensure sound operational and financial results, maintaining efficiency and effectiveness across all services.
• Foster a culture of continuous improvement and innovation within the team.
• Collaborate with cross-functional teams to enhance service delivery and client satisfaction.

About you:
• Proven experience in a senior management role, preferably in the home care, aged care or healthcare sectors.
• Outstanding leadership skills with the ability to motivate and guide a team of leaders.
• Excellent financial acumen and experience managing complex budgets.
• Strong change management capability.
• A commitment to delivering exceptional customer service.
• Applied knowledge of the Aged Care Industry, including legislation, funding models and regulation applicable to Home and Community Care.

We Offer:
• A supportive and values-driven work environment.
• Opportunities for professional development and career advancement.
• Competitive salary and benefits package.
• The chance to make a real difference in the community.

We are a team that enable our clients to live their best possible lives at home and empower them to live well. If you are passionate about leading a team that help people feel loved, valued, respected and empowered, we would love to hear from you. Apply now to become a part of the BaptistCare family!

BaptistCare – Transforming lives by expressing the love of Christ.