• 2 years max term full-time opportunity | NSW or VIC based
• Offering hybrid work options to support work–life balance
• Be part of a collaborative team committed to driving digital innovation & operational excellence

About the Role:

Turn complexity into clarity. Shape the future of BaptistCare’s enterprise Governance, Risk, and Compliance (GRC) environment as we consolidate several GRC systems into one enterprise platform. This is a transformation role spanning the full lifecycle — discovery, future-state design, system selection, implementation, data migration, testing, and transition to BAU.

You will:

• Lead discovery workshops with stakeholders from all parts of BaptistCare
• Perform as-is/to-be process mapping, data flows, and use cases, while identifying opportunities for simplification and uplift.
• Will ensure alignment with organisational goals and compliance standards.
• Develop clear functional and non-functional requirements and support platform evaluation and business case development.
• Assist with implementation, workflow design, and data migration analysis.
• Prepare Test Plans, UAT scenarios, support test execution,
• Drive transition to BAU including enabling and undertaking change and training activities, and continuous improvement post-go-live.

About the Team:

The Information & Digital team empowers BaptistCare by delivering innovation, transformational projects, advanced analytics, seamless technology operations, and risk management. You’ll join a collaborative transformation team working closely with internal stakeholders and external specialists to deliver a practical, well-designed solution that strengthens governance and operational performance across BaptistCare.

About You:

• Minimum 5 years’ experience in business analysis and business process design across the full transformation lifecycle.
• Experience with complex system implementations, ideally involving governance, risk, compliance, feedback, complaints and incident workflows.
• Ability to interpret and apply legislative and governance requirements using human-centred design principles
• Strong skills in process mapping, requirements definition, and documentation
• Proven ability to plan, prepare, and manage end-to-end testing activities
• Experience supporting change management initiatives, including stakeholder engagement, contribute to training, and creating user-focused documentation to enable smooth adoption and transition to BAU
• Excellent stakeholder engagement skills, including navigating multi-jurisdictional contexts. developing relationships across executives, business, our front line and external suppliers
• Understanding of data migration principles and operational readiness considerations
• Comfortable working in ambiguity, collaborative, and being delivery-focused
• Demonstrate an understanding and appreciation of BaptistCare’s Christian identity and promote the organisation’s values through interactions at work

Desirable:

• Bachelor degree in business, business analytics, information technology or a related field
• Experience with healthcare or aged care systems
• Experience with Customer Relationship Management systems, Human Capital Management systems and/or ERP platforms that the GRC system will integrate with
• Experience with tools such as Visio, and Jira

If you’re motivated to make a real difference and contribute to impactful change, we’d value the chance to hear from you!

About Us:

We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia.  Together with Baptcare (VIC, TAS, SA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre. 

We love what we do and the communities we help. With us you can deliver life transforming care, create a career you’ll love, and join a team who make a difference.

If you would like to be considered for this role, please click ‘’Apply’’ and attach your resume.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice. 

Successful applications will be subject to a variety of background checks including police background check via our online police check system.

BaptistCare – Transforming lives by expressing the love of Christ.

Please note: This position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through the Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you.