• Permanent Full-Time position based in Albany, WA
• $60,000 annual salary + 11% Super + Salary Packaging, depending on qualifications and experience
• Boost your Pay - access to generous salary packaging (up to $18,550 tax free to all employees)

Why join us?

• Values based organisation
• Chance to give back! Provide care to older Western Australians
• First class training and development opportunities
• Discounted health insurance with HBF or Medibank & Bankwest product discounts
• Access to an Employee Assistance Program (EAP) and our wellness program
• Discounts at JB HI-FI & The Good Guys as well as Accommodation discounts at Seashells

About your new role:

An opportunity has become available for a friendly and experienced administrator on a permanent full-time basis based in Albany.  Working hours are 8:30am to 5:00pm, Monday to Friday.

Working closely with the Home Care Services team, this position is responsible for providing reception and administrative support and to Home Care Hub teams.

This role will provide office-based customer support to deliver a positive customer experience and exceptional person-centred service.

They will maintain the customer’s personal identity, treating them always with respect and dignity whilst understanding their needs and preferences.

From an administrative perspective, you will primarily support the Great Southern home care team and may support our broader home care teams as required.

Duties

• Front of house reception at our Albany office
• General administrative and office functions including, phone answering, visitor screening, stationary supplies and room preparation for activities
• Manages incoming communications from customers and their families/representatives in a timely and professional manner by phone and email
• Performs data entry and actions service requests on behalf of the Hub, in a timely manner, using Microsoft applications and care management software
• Review and upload tax invoices and liaise with external vendors and suppliers to ensure payment. 
• Provides assistance to the Hub team, with regards to the procurement of customer related consumables and equipment
• Ensures documentation used as part of the consumers care is maintained and encourages input into consumers progress notes from GP, allied health professionals and any other appropriate members of the Hub Team
• Provide assistance to the team through the creation of quality documents including assisting with PowerPoint presentations, Excel spreadsheets and Word reports. 
• Assist with a range of general admin duties including photocopying, scanning, typing and minute taking (meetings)
• Compliance with legislation and regulations, including (but not limited to) the Aged Care Act and associated standards
• Actively contributes to the continuous quality improvement of the organisation

About you:

To be considered, you will have:

• A minimum of 2 years reception and administration experience is essential
• A business administration qualification is highly advantageous
• Previous experience within the aged care or community services sector is desirable, however we are willing to consider applicants from all backgrounds with a broad skill set.
• Passionate about the Customer experience.  Demonstrate empathy and understanding regarding customer needs and preferences and a commitment to providing a customer centric approach. 
• Be solution oriented, with a focus on achieving strong customer outcomes and solutions
• Highly developed communication skills (both oral and written) and interpersonal skills
• Sound organisational skills with the ability to work independently, meet deadlines and manage competing priorities
• A strong attention to details, with the ability to troubleshoot and problem solve effectively. 
• Strong IT skills - including proven ability to create Excel, Powerpoint and Word documents
• Experience in the use of Customer Relationship Management Systems is essential
• Hands-on experience with office equipment (e.g. photocopiers and printers)
• A genuine alignment to BaptistCare’s Vision, Mission and Purpose

About Us:

BaptistCare is a leading for-purpose Christian-based care organisation that supports thousands of people across more than 100 locations in NSW, ACT and WA.

From humble beginnings in 1944, BaptistCare has grown into one of the nation’s most respected care and community services providers. We create strong and caring communities and place people at the centre of all we do.

How to Apply:

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.

Successful applications will be subject to a variety of background checks including police background check via our online police check system.

Have more questions?  For a confidential discussion, please email mytalent@baptistcare.org.au and one of our Talent Acquisition Partners will be in touch.

BaptistCare is recognised as an ‘Inclusive Employer’ by the Diversity Council of Australia for 2022-2023. We welcome and encourage applications from people across our diverse community.

BaptistCare – Transforming lives by expressing the love of Christ