• Welcome with warmth, act with care, support our home with heart.

• Be the calm, kind presence our residents count on.

• Lead the front desk with respect, compassion and genuine care.

• Permanent part-time opportunity - Tuesday and Wednesday each week, 8.30am - 4.30pm

About the Role

As our Administration Officer, you’ll be the welcoming face and steady support at Shalom Centre. You’ll create a warm, organised and reassuring environment for residents, families, visitors and staff. Your focus will be on reception, customer service and smooth day‑to‑day administration that keeps our home running with ease.

This role suits someone who enjoys meaningful interactions, stays calm under pressure, and takes pride in being the reliable, friendly presence people turn to.

You will:

• Provide friendly, professional reception support across phone, email and face‑to‑face interactions.

• Greet visitors, guide families and assist residents with kindness and respect.

• Manage enquiries, redirect calls and follow up promptly to ensure timely resolution.

• Handle sensitive situations with confidentiality and tact.

• Keep reception organised — diaries, meetings, communications and general office coordination.

• Produce documents, enter data, maintain records and support daily admin tasks.

• Assist with admissions, resident documentation, CRM updates and information accuracy.

• Support the Residential Manager with general administration as needed.

About the Team

At Shalom Centre, you’ll join a warm, supportive team that puts residents at the centre of everything we do. We value kindness, professionalism and teamwork — and we back each other to deliver the best possible care. You’ll be part of a community where your contribution genuinely matters.

Why Join Us?

At BaptistCare, we value our people and create environments where they can thrive. You’ll enjoy:

• Hourly rate of $33.92 plus 12% Super

• Tax‑free salary packaging up to $18,550*

• Discounted gym memberships

• Novated car leasing

• Flexible work arrangements and additional leave options

• Health & wellbeing initiatives including free counselling, spiritual support and nutrition advice

• Study assistance up to $3000 per year

• Access to learning and development programs including LinkedIn Learning

About You

You’re organised, warm and confident in a busy reception environment. You bring professionalism, empathy and a genuine desire to support older people.

You will have:

• Proven experience in office administration or reception

• Excellent communication and customer service skills

• Strong organisational skills and ability to prioritise

• Competence with Word, Excel, Outlook and CRM systems

• Ability to work independently and as part of a team

• A calm, respectful approach when supporting residents and families

• Strong problem‑solving skills and attention to detail

Desirable:

• Experience in aged care or health reception

• Business Administration qualification (Cert/Diploma)

About Us

BaptistCare is a leading purpose‑led care organisation, guided by our Christian identity and serving communities across Australia for more than 110 years. We enrich lives through communities of care, supporting more than 70,000 customers with the help of 12,000 employees and close to 2,000 volunteers.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Successful candidates will undergo background checks including a national criminal history check, reference checks and, if applicable, WWCC, NDIS Worker Screening Check and a pre‑employment medical.

BaptistCare – Transforming lives by expressing the love of Christ.

Recruitment Agencies: This position is managed directly by our internal Talent Acquisition team. Unsolicited CVs will not be accepted.