Village Manager

Are you an experienced leader who enjoys building strong communities and delivering exceptional customer experiences? Do you have a passion for creating welcoming environments where older Australians can thrive? Do you want to join a supportive and values-driven organisation?

If you answered yes to these questions, then we have an exciting opportunity for you!

Key Benefits

• A comprehensive range of Employee Benefits from health & wellness to professional development opportunities
• Competitive salary package plus 12% superannuation and access to salary packaging
• Supportive team culture where your contributions matter
• Opportunity to lead a thriving retirement living community
• A rewarding role where you can make a meaningful difference in the lives of residents every day

About the Role

As a Village Manager based at BaptistCare Harbourside Village, you will be responsible for the day-to-day leadership, operations and performance of the village. You will create a safe, welcoming and well-presented community where residents feel connected, supported and empowered to live independently.

You will lead and support the village team, oversee operational and financial performance, manage maintenance and contractor relationships, support resident engagement initiatives and work closely with residents and the Residents Committee. You will play a key role in ensuring residents enjoy a positive living experience while maintaining high standards of service delivery, compliance and community wellbeing.

You will also work collaboratively with internal teams and external stakeholders to support village operations, sales activities and continuous improvement initiatives.

How We Support You

To support you from your very first day, we provide:

• Comprehensive onboarding and orientation program
• Ongoing support from a Regional Manager and leadership team
• Access to learning and development programs to support your professional growth
• Opportunities to contribute to strategic initiatives and community engagement
• Tools, systems and resources to help you succeed in your role

What You'll Bring

You will be a customer-focused leader with a genuine commitment to creating positive experiences for residents. You will bring strong operational and financial management skills, excellent communication abilities and the confidence to lead and develop a high-performing team.

You will also have:

• Experience in retirement living, hospitality, hotel management, property, community services or a similar operational management environment
• Demonstrated leadership experience managing teams and day-to-day operations
• Experience managing budgets, expenditure and operational priorities
• Strong interpersonal skills with the ability to build positive relationships with residents, employees and stakeholders
• Excellent organisational and problem-solving skills
• Current Australian Driver Licence
• Current First Aid qualification or willingness to obtain

About Us

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing. We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again. That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia. 

BaptistCare – Inspired by Jesus to champion care for all

The Employee Benefits are endless when you join BaptistCare! 
Enjoy access to salary packaging which may increase your take-home pay, novated leasing, rewards and recognition, programs to support your wellbeing, employee referral program and retail discounts to name a few.  

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.