Every new chapter deserves a confident start.

Moving into a retirement village is one of the biggest decisions a person will make. It often means leaving a long-loved family home and placing real trust in the people guiding the way. At BaptistCare Retirement Living, our villages give older Australians the independence, connection and security to enjoy life on their own terms. Our Contracts team is the reason residents and their families can make that move with peace of mind.

What's in it for you

• Total remuneration package of $100,000 to $110,000, inclusive of superannuation
• Tax-free salary packaging, including meal and entertainment benefits, to increase your take-home pay
• Ongoing professional development and career pathways across a national organisation
• Employee Assistance Program for you and your family
• Purpose-driven work that directly supports older Australians through major life transitions

About the role

Working from our Camberwell hub on a hybrid basis and reporting to the Regional Operations Manager, you will be at the centre of a growing national Retirement Living portfolio. You will guide contracts from sale through to settlement and exit, working alongside Sales, Operations, Finance, Legal and our village teams to keep every step clear, compliant and caring.

As we welcome new villages into the BaptistCare family, you will also help shape how contracts are managed across the portfolio. Your work will make a lasting difference to both the business and the residents it serves.

What you'll do

• Manage end-to-end contract administration, from sale through to settlement and resident exit
• Ensure compliance with Retirement Living legislation across jurisdictions (VIC, NSW, ACT, TAS and WA), identifying risk and escalating appropriately
• Process ingoing contributions, refunds and buy-back/capital gain arrangements in line with legislation and contract terms
• Maintain contract templates, version control and audit-ready records across our centralised systems (Epicor/Vision 5 or equivalent)
• Prepare vacancy, milestone and monthly reporting, and help build Power BI reporting for the business
• Coordinate annual recurrent charge increase letters with our Retirement Living Finance team
• Support financial administration including receipting, purchase orders, invoices and payment requests
• Drive continuous improvement by standardising processes and strengthening the end-to-end sales and contract workflow

About you

You take pride in getting the detail right and enjoy building order and clear process in a regulated environment. You will bring:

• Experience in contract, settlement or compliance administration within a regulated environment such as retirement living, aged care, property, conveyancing or financial services
• Audit-ready record keeping and a strong understanding of compliance documentation
• Excellent numeracy, with experience in data entry or reconciliations
• Confidence managing multiple stakeholders and competing deadlines with minimal supervision
• Clear, warm written and verbal communication, including handling sensitive conversations with residents, families and legal representatives
• Post-secondary qualifications in a related field, or equivalent experience
• Advanced Microsoft Office skills; experience with Epicor/Vision 5, Salesforce, Power BI or Microsoft Copilot is highly regarded
• A current driver's licence and your own reliable vehicle
• Full and ongoing right to work in Australia and a satisfactory National Police Check

Knowledge of Retirement Living legislation is highly regarded, and we welcome applicants whose experience in conveyancing, property settlements or aged care accommodation payments has prepared them to learn it quickly.

How you will work

• 2 days in our Camberwell office, working alongside the Retirement Living team
• Up to 1 day visiting our villages, connecting with village teams and residents
• 2 days working from home

About BaptistCare

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life's challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That's what we work towards every day: enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

BaptistCare: Inspired by Jesus to champion care for all.

How to Apply

Hit 'Apply' now. Applications are reviewed as they are received, so don't wait.

Questions about the role? Contact us at talent@baptcare.org.au

Please note: applications must be submitted through our online system. We are unable to accept applications via email. We kindly ask that recruitment agencies refrain from making contact or submitting candidates for this position. Only short-listed applicants will be contacted.

BaptistCare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.