Champion compassionate, trauma‑informed investigations that truly put people first.

About the Role

This is a rare opportunity to shape something meaningful from the ground up.

As Incident & Investigations Manager, you will lead BaptistCare’s newly established enterprise wide incident management and investigation function, setting the standard for trauma informed, person centred and defensible investigation practice across the organisation.

In this influential national role, you will guide responses to serious incidents, safeguarding matters and systemic risks with empathy, integrity and rigour ,ensuring people feel heard, supported and respected, while strengthening safety and accountability.

Reporting to the Head of Clinical Governance & Performance, you will provide strategic leadership across investigation frameworks, methodologies and governance. Working in partnership across multiple service streams and jurisdictions, you will turn investigation insights into meaningful improvements, organisational learning and safer outcomes for the people and communities we serve.

This is a full‑time, permanent position that can be based from any BaptistCare shared services office in WA, NSW, VIC, ACT or SA, with national scope and interstate travel as required.

Your Impact – How You will Make a Difference

In this role, your work will have tangible, lasting impact. You will:

• Lead and embed BaptistCare’s national  enterprise wide  incident management and investigation frameworks.
• Oversee complex, high‑risk and sensitive investigations across diverse service streams.
• Ensure investigations are trauma‑informed, culturally safe, timely and defensible.
• Translate investigation findings into meaningful corrective actions and service improvements.
• Uplift organisational capability in investigations, safeguarding and root cause analysis.
• Ensure compliance across aged care, disability, WHS and child‑safe regulatory environments.
• Provide clear, high‑quality insights and advice to Executive leaders, the Board and regulators.
• Build trusted partnerships that support learning, accountability and continuous improvement.

Why Join Us?

At BaptistCare, your work matters  and so do you.

You will be part of a purpose driven organisation where your expertise directly contributes to safer services and better outcomes for people at their most vulnerable stages of life.

We value our employees and foster a positive, inclusive work environment. We offer competitive salaries, tax-free salary packaging up to $18,550*, discounted gym memberships, and novated car leasing. Enjoy work-life balance with flexible arrangements and additional leave options. Benefit from our health and wellbeing initiatives, including free counselling, spiritual support, and nutrition advice. Advance your career with study assistance and access to learning and development programs and courses like LinkedIn Learning! 

About You

You are an experienced and confident leader who brings both professional rigour and genuine compassion to investigation work.

Essential:

• A relevant tertiary qualification (health, human services, law, investigations, risk or similar), or equivalent experience
• Extensive experience leading incident management, investigations, safeguarding, quality, risk or governance in regulated environments
• Proven expertise managing complex and sensitive investigations
• Strong understanding of aged care, disability, community services or similar regulatory frameworks
• Demonstrated leadership across multidisciplinary teams and complex stakeholder environments
• High‑level written communication, sound judgement and executive influencing capabilities
• A current Australian driver’s licence and capacity to travel nationally

Desirable:

• Postgraduate qualifications in governance, leadership, public health or similar
• Specialist training in investigations, root cause analysis, trauma informed practice or safeguarding
• Experience in research translation, quality improvement or sector innovation
• Experience working within not for profit or mission driven organisations

About Us:

BaptistCare is a leading purpose led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That is what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

 Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. The closing date is subject to change without notice.

Successful candidates will be subject to a variety of background checks including a national criminal history check, reference checks and, if applicable, WWCC, NDIS worker screening check and a pre-employment medical.

BaptistCare – Inspired by Jesus to champion care for all.

Recruitment agencies please note: This position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through the Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you.