Head of Sales - Home Care

About the Role

As Head of Sales for Home Care, you’ll lead BaptistCare’s national sales strategy, driving growth and creating meaningful connections with customers.

You won’t just follow existing practices—you’ll design and build them. From crafting frameworks and processes to developing capability, you’ll set the standard for how we sell.

Working hand-in-hand with Home Care Operations, you’ll spot growth opportunities, activate plans, align sales with workforce capacity, and empower teams through training. You’ll also champion CRM adoption, share market insights, and strengthen stakeholder relationships to deliver results that matter.

This is a nationally based hybrid role - with required travel between sites/interstate as required.

About the Team

The Strategy & Customer Experience team is the driving force behind BaptistCare's long-term vision, enhancing our connection with customers and ensuring we deliver experiences that truly reflect our mission and meet the evolving expectations of our community. Through strategic insights, customer intelligence, transformation, and storytelling, we make sure our clients, supporters, and stakeholders experience BaptistCare in a way that is aligned with our values, backed by evidence, and focused on the future.

Our team collaborates across the organisation to embed a customer-centric, impact-driven culture that helps BaptistCare thrive in a rapidly changing environment.

Why Join Us?

At BaptistCare, we value our employees and foster a positive, inclusive work environment. We offer competitive salaries, tax-free salary packaging up to $18,550*, discounted gym memberships, and novated car leasing.

Enjoy work-life balance with flexible arrangements and additional leave options. Benefit from our health and wellbeing initiatives, including free counselling, spiritual support, and nutrition advice. Advance your career with study assistance up to $3000 per year and access to learning and development programs and courses like LinkedIn Learning.

About You

• 8+ years’ leadership experience in sales within Home Care, aged care, health, or related services.
• Proven ability to lead sales teams and deliver growth and performance outcomes in health or social care environments.
• Strong track record of achieving sales growth and commercial targets in a customer-centred way.
• Deep understanding of government-funded Home Care programs, reforms, and compliance requirements.
• High-level capability in CRM use, data reporting, and sales analytics.
• Exceptional stakeholder engagement, communication, and influencing skills.

About Us

BaptistCare is a purpose-driven, faith-based national organisation with over 110 years dedicated to serving communities across Australia. With operations spanning Tasmania, Victoria, the ACT, New South Wales, South Australia, and Western Australia, we have been advocating for and providing care to the community we serve. As a multi-service organisation, BaptistCare provides both residential and community-based support across a range of service areas, including:

• Residential and community care
• Support for children, youth, and families
• Support for people experiencing mental health challenges and housing instability
• Services for people with disability, those experiencing financial disadvantage, and individuals seeking stable and supported housing
• Affordable and supportive housing options for older people and those in retirement

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. The closing date is subject to change without notice.

Successful candidates will be subject to a variety of background checks including a national criminal history check, reference checks and, if applicable, WWCC, NDIS worker screening check and a pre-employment medical.