• Max Term Fulltime opportunity for 2 years
• Hybrid work arrangements – enjoy flexibility between office and home
• Be part of a team who is committed to improving technological capabilities and driving meaningful change across the organisation

About the Role:

Make an impact at BaptistCare. We’re growing our Business Technology Solutions team with two (2) experienced Business Analysts who will help shape and deliver key initiatives across the organisation.

Business Analyst for CRM Project

• Play a pivotal role in a large, end-to-end business system implementation (CRM)
• Elicit and document business requirements, conduct as-is/to-be process mapping, and ensure successful project delivery.
• Collaborate with technical and business teams to deliver a transformative CRM solution.

Business Analyst for Marketing Project

• Lead business analysis and project management activities for small to medium-sized marketing projects.
• Work closely with stakeholders to elicit requirements, map processes, and deliver solutions that drive marketing effectiveness.
• Manage project delivery, timelines, budget and outcomes for assigned initiatives.

About the Team:

Business Technology Solutions empowers the business by delivering innovation, transformational projects, advanced analytics, seamless technology operations and the management of risk and compliance.

About You:

• Minimum 5 years’ experience in business analysis and business process design
• Previous experience participating on Project teams
• Experience with Testing system changes for various projects
• Demonstrated ability to adapt to new environments/systems, respond to changing demands
• High level of written, verbal communication and presentation skills
• Ability to develop relationships with key organisational stakeholders, including Execs and Business users
• Ability to communicate (both written and verbal) in a language suitable for various audiences including business stakeholders, executives as well as technology teams, involved in project implementation
• Highly developed interpersonal skills and ability to work harmoniously in a team environment
• Demonstrated experience using software tools such as Visio, MS Project & Jira to document plans and processes
• Experience with Healthcare and Aged Care systems and technology is highly regarded

Additional Requirements:

Business Analyst for CRM Project

• Previous business analyst experience on large end-to-end business system implementation projects
• Ability to work within cross functional delivery teams such as integration, solution architecture, change management, data & analytics teams
• Experience with Customer Relationship Management systems
• Experience with Contact Centre technologies
• Experience with Voice of Customer technology
• Experience with BI reporting projects
• Experience in liaising with external vendors or third parties

Business Analyst for Marketing Project

• Previous business analyst experience on a range of small to large end-to-end business system implementation projects
• Ability to work within cross functional delivery teams such as integration, solution architecture, change management, infrastructure, data & analytics teams
• Experience with managing small to medium sized projects
• Experience with a marketing stack applications, website and/or intranet projects and software is an advantage

If you’re passionate about driving positive change, thrive in collaborative environments, and want your work to have genuine meaning, we invite you to connect with us!

About Us:

We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia.  Together with Baptcare (VIC, TAS, SA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre. 

We love what we do and the communities we help. With us you can deliver life transforming care, create a career you’ll love, and join a team who make a difference.

If you would like to be considered for this role, please click ‘’Apply’’ and attach your resume.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice. 

Successful applications will be subject to a variety of background checks including police background check via our online police check system.

BaptistCare – Transforming lives by expressing the love of Christ.

Please note: This position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through the Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you.