Service Scheduler | Full Time | Home Services  

Empower our customers to live their best life by becoming a Service Scheduler and join our established Home Services team based in Central or Mid-West NSW - Cowra, Orange, Parkes or Dubbo.

• Full time permanent position based in the office closest to your home
• Empower older people to stay at home 
• Competitive salary + Not-for-profit tax-free benefits 

About the role
As a Service Scheduler, you will be supporting the provisioning of efficient delivery of home services.  You will provide the highest quality customer service, consistent with Baptist Care’s service scheduling principles. 

A typical day includes: 

• scheduling services for service workers to meet customer needs, worker skill level and availability, maximising best fit for the customer and business 
• allocating work to care workers in a timely manner according to their skill set and geographical location 
• ensure that all services are covered and workers are fully utilised minimising overtime and downtime 
• roster day to day urgent situations as they arise in a timely manner. 

At BaptistCare, we empower our staff by offering a supportive work environment, training opportunities and financial benefits including salary packaging and stability working for an industry-leading provider. 

About you

You are a born communicator with high organisational skills committed to delivering an exceptional customer service. 

To be considered, you will need: 

• Proficiency in the operation of customer databases and Microsoft Office suite of applications
• A flexible attitude and “can do” approach 
• Outstanding organisational skills with the ability to effectively manage your time 
• Ability to achieve under tight deadlines in a fast-paced environment 
• High attention to detail and ability to multitask 
• Demonstrated ability to work under minimum supervision and as part of a team 
• Exceptional communication and interpersonal skills to support clients, their families, employees and key stakeholders.

If you have a warm and friendly nature, a high regard for life, health and well-being, and genuinely enjoy helping people - then you’ll be perfect for the BaptistCare team. 

About Us

We love what we do and the communities we help. With us you can deliver life transforming care, create a career you’ll love, and join a team who make a difference.

We’re a not-for-profit organisation that connects with families, communities and thousands of individuals. You may know us for our aged care services -- we also give back to the community through domestic violence initiatives, affordable housing, and offering no-interest loans to the disadvantaged.

This role can be based at any of our Midwest or Central West locations - Cowra, Orange, Parkes or Dubbo!