Scheduling Team Leader| Full Time | Regional NSW and WA

• Full-time role working one day from the local home care office / Norwest head office 
• Regular travel required - regional NSW and Western Australia
• Opportunity to continue to grow your leadership experience fostering a collaborative and high-performing team 

About the role
As a Scheduling Team Leader , you will be supporting the provisioning of efficient delivery of home services across Regional NSW (Central West, Mid-State & Murrumbidgee) and WA. You will provide the highest quality customer service, consistent with Baptist Care’s service scheduling principles. You will  provide effective support and supervision to members of the Scheduling team and support the Management team  by ensuring service delivery KPIs and efficiency targets are met.

A typical day includes:

• Scheduling services for care workers to meet customer needs, worker skill level and availability, maximising best fit for the customer and business
• Allocating work to care workers in a timely manner according to their skill set and geographical location
• Ensure that all services are covered and workers are fully utilised minimising overtime and downtime
• Understand the qualifications of care workers and match with the requirements of the customers and carers
• Roster day to day urgent situations as they arise in a timely manner
• Rostered on-call on a rotating basis

About you
You are a born communicator with high organisational & leadership skills committed to deliver an exceptional customer service.

To be considered, you will need:

• The ability to manage the complexities of a team including aspects of human resource management.
• Proficiency in the operation of customer databases and Microsoft Office suite of applications.
• Experience in a similar role within Aged Care/Health Care setting is advantageous as is a flair for problem-solving
• A flexible attitude and “can do” approach
• Outstanding organisational skills with the ability to effectively manage your time
• Ability to achieve under tight deadlines in a fast-paced environment
• High attention to detail and ability to multitask
• Demonstrated ability to work under minimum supervision and as part of a team
• Exceptional communication and interpersonal skills to support clients, their families, employees and key stakeholders

If you have a warm and friendly nature, a high regard for life, health and well-being, and genuinely enjoy helping people -- then you’ll be perfect for the BaptistCare team.

About Us
BaptistCare is a leading for-purpose Christian-based care organisation that supports thousands of people across more than 100 locations in NSW, ACT and WA. From humble beginnings in 1944, BaptistCare has grown into one of the nation’s most respected care and community services providers. We create strong and caring communities and place people at the centre of all we do. 

The benefits are endless when you join BaptistCare
Enjoy access to salary packaging which may increase your take-home pay, novated leasing, rewards and recognition, programs to support your well-being, employee referral program and retail discounts to name a few.

Have more questions? For a confidential discussion about career opportunities, please email mytalent@baptistcare.org.au and one of our Talent Acquisition Partners will be in touch.

If you are ready to join BaptistCare and make a genuine difference in the lives of others, we encourage you to apply as soon as possible. Please note that the closing date for applications may change without notice, so don't delay in submitting your application.