About the role
As a Roster Clerk, you will be supporting the provisioning of efficient delivery of home services. You will provide the highest quality customer service, consistent with Baptist Care’s service scheduling principles.
A typical day includes:
- scheduling services for service workers to meet customer needs, worker skill level and availability, maximising best fit for the customer and business
- allocating work to care workers in a timely manner according to their skill set and geographical location
- ensure that all services are covered and workers are fully utilised minimising overtime and downtime
- roster day to day urgent situations as they arise in a timely manner.
At BaptistCare, we empower our staff by offering a supportive work environment, training opportunities and financial benefits including salary packaging and stability working for an industry-leading provider.
You are a born communicator with high organisational skills committed to delivering an exceptional customer service.
To be considered, you will need:
- Proficiency in the operation of customer databases and Microsoft Office suite of applications.
- Experience in a similar role within Aged Care/Health Care setting is advantageous as is a flair for problem-solving
- A flexible attitude and “can do” approach
- Outstanding organisational skills with the ability to effectively manage your time
- Ability to achieve under tight deadlines in a fast-paced environment
- High attention to detail and ability to multitask
- Demonstrated ability to work under minimum supervision and as part of a team
- Exceptional communicational and interpersonal skills to support clients, their families, employees and key stakeholders.
If you have a warm and friendly nature, a high regard for life, health and wellbeing, and genuinely enjoy helping people - then you’ll be perfect for the BaptistCare team.
We love what we do and the communities we help. With us you can deliver life transforming care, create a career you’ll love, and join a team who make a difference
We’re a not-for-profit organisation that connects with families, communities and thousands of individuals. You may know us for our aged care services - we also give back to the community through domestic violence initiatives, affordable housing, and offering no-interest loans to the disadvantaged.
Successful applications will be subject to a police background check.
Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing date is subject to change without notice.
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