Make every conversation count  

At BaptistCare, we believe in creating strong, caring communities where every individual can live well.  

If you are someone who brings warmth, curiosity and joy to every interaction, our Customer Engagement Centre is calling your name! 

About the role: 

As a Customer Engagement Centre Advisor, you will be the friendly, knowledgeable voice welcoming new customers into the BaptistCare community. 

From your very first “hello”, you will guide callers with empathy and clarity, helping them understand our services and feel supported every step of the way. You will be part of a centralised team that prides itself on creating genuinely uplifting customer experiences. 

We have 2 positions available, 1 x full time maximum term for 9 months and 1 x full time maximum term for 6 months. Please let us know in your application which you would prefer. The role is based at our Norwest office with hybrid working arrangements available ( 2 days in the office and 3 days from home). 

What you will do 

Every day is rewarding and varied.

• Building warm, genuine rapport with prospective customers, families, carers, and referrers. 

• Providing clear, accurate and uplifting information about BaptistCare services. 

• Following up with the right info, next steps, and resources, by phone, email, or packs. 

• Logging customer details in our CRM with care and professionalism. 

• Collaborating with colleagues and internal stakeholders to continuously improve how we do what we do. 
   

Why Join Us?  

At BaptistCare, we value our employees and foster a positive, inclusive work environment. We offer competitive salaries, tax-free salary packaging up to $18,550*, discounted gym memberships, and novated car leasing. Enjoy work-life balance with flexible arrangements and additional leave options. Benefit from our health and wellbeing initiatives, including free counselling, spiritual support, and nutrition advice. Advance your career with study assistance up to $3000 per year and access to learning and development programs and courses like LinkedIn Learning! 

About you: 

You will thrive with us if you have: 

• A passion for exceptional customer service and relatable, human communication. 

• Empathy that shines through every conversation. 

• Confidence using systems and switching seamlessly between tasks. 

• A collaborative spirit and a desire to uplift teammates. 

• Experience in customer service, contact centres, or aged/community services. 
   

If you love making people feel understood, valued, and supported, you will fit right in. Join a team that cares, genuinely. 

Apply now and help us create meaningful moments every day. 

About Us:  

We are proud to be part of a newly merged care organisation that is known nationally as BaptistCare. As a ‘for purpose’, Christian care organisation, we are committed to providing exceptional support and services across Australia.  Together BaptistCare (NSW, ACT and WA) with Baptcare (VIC, TAS, SA) and Baptist Care SA employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre. 

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. The closing date is subject to change without notice 

Successful candidates will be subject to a variety of background checks including a national criminal history check, reference checks and, if applicable, WWCC, NDIS worker screening check and a pre-employment medical. 

BaptistCare – Transforming lives by expressing the love of Christ. 

Recruitment agencies please note: This position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through the Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you.