jobs in aged care

Client Liaison Administrator

  • Alstonville, NSW, Australia, 2477
  • Permanent Part-Time

CLIENT LIAISON ADMINISTRATOR | PPT | ALSTONVILLE

Make a difference with us

 

About BaptistCare Maranoa Centre

Located in the picturesque township of Alstonville, Maranoa Centre sits on truly magnificent grounds. Our lush rainforest patch has over 30 species of established rainforest trees, including a Moreton Bay Fig tree where many people love to rest and read.

Maranoa Centre provides 90 beds for residents across all levels of care, including dementia care and respite care services.

 

About the role

As a Client Liaison Administrator, you will facilitate the admissions process and provide excellent customer service and administrative skills for prospective and existing residents. Reporting to the Residential Manager and Client Liaison Coordinator, using your sales and marketing skills you will support the promotion of services to achieve maximum occupancy.

This vacancy is permanent part time for 68 hours per fortnight across 9 days. The shift time will be from 8.30am-4.30pm

Duties may include:

  • Assist prospective residents with their enquiries
  • Arranging facility tours in line with covid protocols
  • Leading the administration team
  • Liaise with internal and external healthcare stakeholders to provide individualised care information/referral for residents
  • Management of admission and discharge process including issuing contracts
  • Effectively managing occupancy and waiting list
  • Liaison with the Business & Finance Manager regarding accommodation and care payments/subsidy reconciliation
  • Data entry into CRM database

 

Skills & experience

  • Experience in similar role within aged care industry is desirable
  • Hold a Diploma in business administration or equivalent experience
  • Knowledge of Aged Care accommodation fees & structure (Desirable)
  • Excellent customer service skills and demonstrated a high level of written and verbal communication skills
  • Have the ability to promote services to the community
  • Sound computer literacy in Word, Excel and Outlook
  • Demonstrated ability to understand & explain complex financial and legislative arrangements

 

About Us

BaptistCare support thousands of people across 75 locations in NSW and ACT. From humble beginnings in 1944, BaptistCare has grown into one of the nation’s most respected care and community services providers

 

Culture

People enjoy working at BaptistCare because they love what they do and the communities we help.  With us you can deliver life-transforming care, create a career you’ll love, and join a team who make a difference.  Our 4000 staff are our most important resource and we take you and your career seriously.  We want to provide you with a working environment and culture that supports you in your career journey and growth

 

Benefits

  • Salary packaging + meal and entertainment card
  • Access to in-house and online training programs
  • Supportive, positive team environment
  • Access to family friendly benefits like our EAP and Flourish programs
  • Comprehensive Residential Aged Care industry training
  • Competitive remuneration 
  • Not-for-Profit Organisation with over 75 years experience

 

Successful applications will be subject to a variety of background checks

How can we help?

Our team is availble Monday to Friday, from 8:00am to 6:00pm.

BaptistCare NSW/ACT corporate office, Norwest Business Park, PO Box 7626 Baulkham Hills NSW 2153, Australia