jobs in aged care

Case Worker - Port Kembla

  • Port Kembla, NSW, Australia, 2505
  • Permanent Part-Time

The purpose of the role is to provide the highest possible standard of support and clinical case work to men and women in the community within a trauma-informed care framework. 

HopeStreet in Port Kembla (one of our larger sites) has been providing hope to the community since 2006 creating pathways for an increased demand of community members experiencing financial and food distress, as well as existing clients who live on the margins every day.

HopeStreet works to strengthen community through community development initiatives and individual support. We do this through our multidisciplinary team where we aim to build meaningful relationships through our community spaces, low cost and free meal services, and reception area. Our aim is to empower community who may be experiencing marginalisation through community led and driven activities, so that they can facilitate and take ownership of desired positive outcomes. 

Main Duties & Responsibilities:

  • Alongside the HopeStreet Manager and Senior Caseworker, actively participating in the development, and delivery of Case Work services in Port Kembla that promote strengths based approaches, and Trauma Informed Care.
  • Empowering men and women in the Port Kembla community through promotion and cooperation, consultation and collaboration.
  • Providing direct service delivery, including but not limited to support work, care plans, Emergency Relief, brokerage, casework, housing applications, housing transfers, support letters, advocacy and referral and follow up for community members.
  • Providing information, education and group work services as required/requested.
  • Undertaking all elements of case management and assessments in accordance with national standards and competencies and the BaptistCare policies and procedures.
  • Building and maintaining key stakeholder and community relationships in Port Kembla, referral pathways with relevant local services, and facilitating effective access and referrals to and from other relevant local services.
  • Developing and maintaining relationships with key service providers to reach Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse community members.
  • Individually working with men and women by providing culturally sensitive and appropriate service provision.

Essential qualifications, experience & competencies:

  • Qualifications in Community Services, Social Work, Counselling or other relevant fields (Diploma minimum) 
  • Extensive experience working in a trauma informed, strengths based approach 
  • Demonstrated commitment to working with people experiencing or at risk of homelessness, mental health issues and/or AOD (drug and alcohol use)  
  • Demonstrated commitment to social justice, harm minimisation and community development.
  • Advanced skills in risk assessment and case work.
  • Demonstrated ability to be self-motivated and work flexibly and collaboratively as part of a wider and multidisciplinary team.
  • Demonstrated ability to develop and maintain relationships with a wide range of key stakeholders, services, agencies, departments, and government and non-government organisations.
  • Actively engages in clinical supervision and line management 


People enjoy working at BaptistCare because they love what they do and the communities we help. With us you can deliver life-transforming care, create a career you’ll love, and join a team who make a difference.


  • Competitive base rate + penalties + salary packaging with NFP tax-free component
  • Access to in-house and online training programs
  • Supportive, positive team environment
  • Access to family friendly benefits like our EAP and Flourish programs

Please provide a Cover Letter addressing the job requirements/selection criteria.

Successful applications will be subject to a variety of background checks including police background check via our online police check system.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice


How can we help?

Our team is availble Monday to Friday, from 8:00am to 6:00pm.

BaptistCare NSW/ACT corporate office, Norwest Business Park, PO Box 7626 Baulkham Hills NSW 2153, Australia