Care Team Supervisor

The Role

As a Care Team Supervisor, you will develop genuine connections with Care Workers, supporting them to provide quality care to our clients that will optimise their health and wellbeing and support their independence. You will create an environment for genuine care to flourish enabling team members to feel engaged and part of a team. You will be responsible for supporting the development needs of the team through face-to-face or online education.   

Your Team

Working in a team including 1x Care Team Supervisor, 2 x Assistant Managers and an Area Manager, you will be supported in your role, to help your team flourish! Your interactions with the scheduling support team and wider teams within the organisation to work towards a common goal of trusting, empowering, and making a genuine difference for our elderly clients.

We believe in discovering what’s possible in peoples’ lives and empowering them to live well. Our unique Well-Living® approach to care enables our clients to live their best possible lives at home, where they’re surrounded by the people, community and memories they love most. Together as a team we help people feel loved, valued and respected. 

The Role

Some key responsibilities in your role include but are not limited to;

• Supporting new staff through the orientation, buddy shifts and probationary period, including the development and review of a probationary performance plan
• Supporting team members to access leave as required by working in collaboration with the Schedulers whilst ensuring BaptistCare’s leave policy is followed. 
• Participate in recruitment and selection of staff in partnership with the Talent Acquisition Team.
• Supporting recruitment, ensuring BaptistCare’s policies and procedures are followed. 
• Undertaking consultation and regular meetings as required with support service specialists such as HR, WHS and Recover at Work consultants to ensure the professional delivery of staff supervision.
• Ensuring PDP establishment and review is completed annually. 
• Supporting Care Workers as BaptistCare ambassadors to ensure they deliver on customer expectations.
• Contributing to the overall performance and outcomes of your site.
• Contributing to and ensure the maintenance of records and documentation.
• Complying with Work Health and Safety (WHS) policy and procedures

Whilst there is flexibility to work from home, as a people-focused role the expectation is to be office-based majority of the time. This ensures your Care Workers receive the best support from you as their leader.

 What Do We Need From You? 

Essential

• Certificate IV Training and Assessment or equivalent.
• Tertiary qualifications in Human Resource and/or Community Services or equivalent qualification, knowledge and experience.
• Current Driver’s licence and vehicle.
• Highly developed relationship building, teamwork and interpersonal skills.  
• Excellent written and verbal communication skills. 
• High level computer skills. 
• Demonstrated ability to work independently and as part of a team. 

Desirable

• Recruitment and Selection qualifications or equivalent experience
• Knowledge of the Aged Care Quality Standards and experience delivering learning outcomes under the Aged Care Quality Standards. 

About Us 

We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia.  Together with Baptcare (VIC, TAS, SA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre.  

The Employee Benefits are endless when you work for BaptistCare 

Enjoy access to salary packaging which may increase your take-home pay, novated leasing, rewards and recognition, programs to support your wellbeing, employee referral program and retail discounts to name a few.  
 
Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.