BaptistCare Blog

Meet Gerald - Registered Nurse

Mon, 05 Oct 2026 13:38:14 +0000

Gerald has worked as a Registered Nurse with BaptistCare for almost three years, but with over 16 years of experience, he is a wonderful asset to the team, recently moving into the position of Residential Care Team Manager at Caloola Centre Residential Aged Care home in Wagga Wagga!

Gerald says his recent success is due in large part to the wonderful career development opportunities on offer at BaptistCare.

“BaptistCare is very good for Registered Nurses’ career development,” he says. “I was enrolled in an Infection Control course after just one year and soon became an Infection Control Lead in the care home.

“After two years, I was doing Acting Residential Manager / Care Team Manager roles, as well as a Nurse Educator – I feel that BaptistCare has really invested in my development and I’ve grown so much in this role as a result.”

Outside of work, Gerald is a serial fitness junkie! Along with attending the gym three times a week, playing volleyball, and recently learning tennis, he is also a gifted martial artist, having practiced Muay Thai and boxing for many years.

“Wagga is a regional town in New South Wales, but really there is everything here that you could possibly need,” he smiles.

Having worked in a transplant specialty hospital back home in the Philippines, Gerald says that aged care offers RNs a fulfilling career path with opportunities you wouldn’t necessarily find in a hospital setting.

“As an RN, working in aged care is very fulfilling – you have the opportunity to build long-lasting connections with residents and their families, which is very different to the fast pace of hospital work,” he says.

“BaptistCare has been fantastic. It’s a truly Christian organisation, with our vision and our purpose to transform lives,” says Gerald.

“Our values – Love, Respect, Reliability, and Empowerment are all very fitting in aged care,

and our teams really do live these every day in the work that they do.”

Learn more about the BaptistCare family and explore our current opportunities via the links below.

Meet Rachel - Community Support Worker

Thu, 08 Oct 2026 18:43:16 +0000

Meet Rachel, one of our incredible community support workers based in our Narralling Social and Affordable Housing community, South West Sydney.

Rachel has worked in social housing for over 20 years and is passionate about supporting people who’ve experienced major disadvantages in life.

“As a Tailored Support Coordinator, my work has taught me that people are amazing and resilient,” she says. “Some of our residents have been through unimaginably hard times and yet are still thriving. It really makes you see the world differently.”
Rachel fell into social housing when she joined a business traineeship in a social housing organisation at the age of 19.

“I knew I’d always wanted to work with people, and something about social housing just felt right.”

Since then, she’s moved around in the social housing space, drawing on support from great managers to grow in her career.

“It can, of course, be challenging to work in a role like this,” she says. “You want to help everyone, and there is so much need. It can sometimes be a struggle to manage that balance between empathy and keeping your personal life separate. But I always think – the moment I stop caring is the moment I need to stop working in this space.”

Alongside her team, Rachel supports local residents to sustain their tenancies and to set goals for the future, breaking the cycle of dependency upon social and affordable housing.

“Ultimately, our aim is to see residents thrive, grow, and achieve their dreams,” she says.

What does this work look like day to day? According to Rachel, it might mean facilitating referrals, helping someone to find employment – but in all cases, the person themselves sets their own goals based on their needs and wants.

“I feel especially passionate about supporting our local children,” adds Rachel. “I see them as a key component to breaking the cycle of family trauma

“Some of my greatest achievements here at Narralling have been winning major grants and funding that can support the children here in our social housing community.

“We recently applied for and won funding for an after-school sports program and a tutoring program, both of which have made a huge difference for local children.”

Each year, Rachel and the team put on a big Christmas party for residents, with a big focus on the kids. Last year’s party even featured a petting zoo with alpacas, rabbits, and goats!

Outside of work, Rachel is a social butterfly, spending time with family, friends, and raising her two young boys. Her Nan, who recently turned 101 (pictured below at her 100th birthday party!), remains a strong influence in her life.

Rachel’s tip for living well is to simply try each day to be a decent human being – “Wherever possible, be kind, compassionate, and okay with imperfection.”

Rachel (right) loves to spend time with her family, including her Nan (centre), who has been a major inspiration in her life.

Learn more about the BaptistCare family and explore our current opportunities via the links below.

Meet Casey - Residential Manager

Thu, 08 Oct 2026 11:45:05 +0000

Casey is a former Registered Nurse who made the move from hospital work to aged care just five months ago. Now working as a Care Home Residential Manager at BaptistCare’s Maranoa Centre, she shared with us why she chose to leave the acute sector, what she loves most about working in aged care, and her tips for healthy ageing.

From hospitals to homes

Making the move from hospital work to aged care homes was certainly not a decision Casey made lightly.

“Nursing is a very giving profession, but moving into aged care was also about taking care of myself so that I could better take care of others,” she explains. “Making that decision a reality was a big personal achievement for me.”

As well as offering better work-life balance, Casey says aged care has given her an opportunity to get to know her residents over time and build relationships.

“One of the main features of working in the acute sector is the constant pressure to get people out of the hospital once they come in. The focus stops being so much about the person and more about the bed space.

“Aged care is quite different. It’s built into my role to spend time with residents, to support them in feeling happy, safe, and at home. It still feels like a bit of a luxury to be able to do that!”

Supporting staff to support residents

Casey says that her role as Residential Manager is primarily about supporting her team to deliver exceptional, person-centred care to residents.

“I don’t provide direct care, although I often interact with residents,” says Casey. “My role, though, is more about taking care of the staff that work here and ensuring that the home is always running smoothly.”

Part of the care home community

And the support goes both ways. According to Casey, aged care homes offer a close-knit and supportive community for residents and employees alike.

“Our care home community is made up of hundreds of people – from the residents and their family members to the BaptistCare staff and those who come into the home to provide services. There is really a strong sense of community with a lot of support – it’s a privilege to be a part of it,” says Casey.

A balanced life

Outside of work, Casey loves to spend time with her two children who are fifteen and twelve. She also adores hanging out with her fur babies, a Jack Russell, and a gorgeous Australian Cobberdog, which is a mix of a Labrador, Poodle, and Spaniel – bred for their high emotional intelligence and lack of shedding.

“We love to spend time in nature together,” says Casey. “The Northern Rivers region has some stunning beaches and waterfalls, they are great for unwinding.”

Her tip for healthy ageing

Casey's advice for healthy ageing is simple: keep your body moving and lean into the things in life that bring you joy.

"It’s what we try to do for our residents here at BaptistCare,” she says. “We want to create an environment where residents can receive care that not only boosts their physical health, but also empowers them to live fulfilling and meaningful lives.”

Learn more about the BaptistCare family and explore our current opportunities via the links below.

Meet Jo - Care Facilitator

Fri, 31 May 2024 04:42:33 +0000

No two days are ever the same for Jo Gibson, and that’s one of the things she loves most about her job as a care facilitator with BaptistCare At Home in WA.

A personal journey into the job she loves

Jo might be newer to BapitstCare, working with BaptistCare for two years, but she’s no stranger to the field.

She’s worked as a care facilitator for 15 years and it was a personal experience she had that made her want to follow this career.

“My parents were living back in the UK and when the calls from them started getting less and less, I knew something was wrong,” Jo explained.

“Mum had Alzheimer's, and Dad refused to acknowledge it. We sought someone to help and ended up with a really good worker from the Dementia society in the UK who told Dad it wasn’t about him, it was about Mum.”

“They were so supportive putting a plan in place that worked for both my parents.”

“It was inspirational, and I was like, I want to do what she does,” Jo said.

Jo made it happen and now loves being able to provide what she felt for her clients and their families.

A guiding light in hard times

There are many elements of being a care facilitator that Jo loves.

From no two days being the same, the team she works with or being able to be that support for someone who needs it, but it’s guiding clients and her team through their early Home Care journeys that resonates with her most.

“I have a rule of no stupid questions for everyone I work with, from clients and their families to the staff I mentor,” Jo explained.

Understanding that the Home Care field is big and sometimes confusing helps Jo explain to her clients that everything is okay, she’s there to help, and if something isn’t working it’s as simple as talking about it and making a change.

“It can be really vulnerable to admit you need help and so it makes sense sometimes we see pushback and confusion at the start,” said Jo.

“I get to have that conversation with them telling them it’s alright, their feelings are normal, and I’m here to help them and make it fun along the way.”

For her colleagues that she mentors, Jo loves empowering them to be the best carer they can be while also supporting them through the ups and downs that comes with starting a new job.

“I like giving people a true picture of what the job is about so they know what’s coming and how to overcome some the challenges they might experience,” she said.

“It’s a great job. Especially for people with a high level of empathy and care, and sometimes they just need to know the support is there and they can pick up the phone and get a bit of reassurance.”

Inked to perfection

In and around her working days, you will often find Jo hanging out with her two delightful grandchildren or maybe in a tattoo parlour.

“People are often surprised that I have so many tattoos,” Jo laughed.

She has tattoos that represent her kids, a beautiful piece featuring words from her mum that she got after she passed away, as well as just moments in life captured with ink under the skin.

Jo has no solid plans to get anymore ink just yet, but never say never.

“My husband says I’m too old,” she laughed.

“I’m definitely going to be that old lady in the aged care home who has to stretch out their skin to show off my tattoos.”

Perhaps not surprisingly, when asked about what she thinks the secret to aging well is Jo simply says ‘enjoy every moment’.

“Life is too short to not drink the wine or do the things you enjoy,” she said.

“Do what you want! Life is too short, so just enjoy it.”

Learn more about the BaptistCare family and explore our current opportunities via the links below.

Meet Ashley - Resident Activities Officer

Fri, 07 Jun 2024 01:27:16 +0000

A visit to see his Grandparents led Ashley Nicholls into a job he now loves - planning activities for residents at BaptistCare Maranoa Centre Aged Care Home.

Right place, right time, right job

Sometimes, a great job finds you when you least expect it, and you get to skip the stress of the job hunt.

Ashley Nicholls was in the middle of a visit to see his Grandparents, who were residents at BaptistCare Maranoa Centre Aged Care Home in NSW, when he heard about an interesting job opportunity.

“I was between jobs at that point,” Ashley said.

“And I heard about the activities officer job, and I thought I’d give it a try. That was two and a half years ago.”

He soon worked out that there was a lot that goes into planning the different activities for the residents.

“It’s a lot of fun and seeing the residents full of joy is great, but they’ll also let you know when they don’t love the newer activities you try,” Ashley laughed.

Wellbeing behind the fun

Each day, Ashley plans at least two, sometimes more, activities for the residents in the home to take part in and each one has many layers of benefits for each person.

“The activities we plan have to be good for the resident’s body and mind,” Ashley said.

“It needs to activate their brains and move their body in a way that engages muscles but doesn’t overdo it.”

“But they’ll tell you if they think the activity is silly, and then you rethink it and go again. It’s great because the residents really drive the activities we do,” he said.

With all the activities Ashley runs, he says there is a clear favourite.

“Bingo!,” he said.

“It gets really competitive. The top players take it all very seriously, but then you get others who are there to have a lot of fun. It’s a good mix.”

Balancing work and study

At 28, Ashley has a rich life, both through his job with BaptistCare and all he does away from it.

With a love of music and playing instruments (a talent he sometimes shares with residents) he is also in his first year of a law degree.

“It’s been a really big step for me to start studying law this year. To find the confidence to start and follow what I want,” Ashley said.

The juggle has been made all the easier by the companionship of his best friend, Poppy - a 14 year old Mini Foxie and ‘bundle of joy.’

“But something else great about this job is I can work and study at the same time. I get up early to study and then go to work,” he said.

Encouraging others into aged care

Finding joy in this job has shown Ashley the benefits for people his age who are looking for a rewarding career in the caring sector.

He says that spending time with residents, hearing their stories and wisdoms, has changed his perspective on aging and living well in your latter years.

“There’s a real warmness and cheekiness the residents share with you each day,” Ashley explained.

“You get to hear their stories and see how diverse their thoughts and opinions are and that’s great to take with you out into the world too.”

When asked what he’d say to other people under 30 who might be considering aged care as a career, his advice was clear.

“Give it a go!”

“It’s really supportive and an area that brings people together from the heart,” he said.

“You get to meet so many different kinds of people and give a lot of joy. Just give it a go.”

Learn more about the BaptistCare family and explore our current opportunities via the links below.

Meet Stephen - Administration Officer

Fri, 14 Jun 2024 06:35:33 +0000

Stephen's career to date has been nothing short of pure adventure. From an explosives expert in the Navy to producing films with Netflix, he’s embraced as many different experiences as life has to offer.

The road to aged care

Stephen has only been working in aged care for a few short months but says it’s incredibly rewarding work.

In his role as Administration Officer, Stephen supports families through the process of moving into residential aged care, explaining how the costs work, showing them around and making them feel welcome, as well as alleviating any fears or concerns they may have.

Stephen says this work is totally different to anything he’s ever done – and that’s saying something given his varied career history!

Having started out as an explosives expert in the Navy, he’s worked in a wide variety of roles, including Public Relations, road safety, bus driving, bar work, and even bouncing.

“You name it, I’ve probably done it,” he laughs. “I fell in love with this town several years ago and have called it home ever since. All my recent jobs have centred around this beautiful place.”

Stephen’s most recent role was an Operations Manager for a film production company, supporting movie producers like Netflix set up and make global content in Australia.

His decision to move into something as different as aged care was about staying local and giving something back.

“At Maranoa, we’re a home through and through,” says Stephen. “Like me, most of the team live locally and so we often know prospective residents and their families from around town – Maranoa is an extension of that community and it’s wonderful to be a part of.”

Adventure, motorbikes, and antiques

Stephen’s love of adventure has extended far beyond just his work experience.

“I’m an avid traveller and adventurer,” he says. “I spend as much time on the road as I can and have been lucky enough to visit as many as 30 different countries.

“I think it’s a love of the unknown. For example, I like to book a ticket to somewhere in the world, then book the return home from a completely different country. I figure out the in-between as I go.”

Stephen recently returned from a month in Morocco, arriving in Marrakech and hiring a car, before adventuring across the country and ending up in Casablanca for the journey home.

Along with collecting antiques from across the world (including most recently a stunning Moroccan jewellery set that dates back five hundred years!), he also has a love for motorcycling - both at home and overseas.

“It’s a very mindful experience, mostly because it’s so dangerous! You can’t think about anything else other than the road,” says Stephen.

Embracing the ‘scary things’

Stephen says his tip for healthy ageing is simply to embrace life in all its fullness.

“Be actively engaged in life – do all the scary things,” he says. “Don’t wait – do, go, now.”

Learn more about the BaptistCare family and explore our current opportunities via the links below.

Meet Jane - Care Facilitator

Fri, 21 Jun 2024 00:43:18 +0000

Meet Jane, one of our incredible Care Facilitators for BaptistCare at home in Wagga Wagga.

Jane joined the aged care sector in 2018 after working in variety of roles across the legal, accountancy, and HR industries. Culminating all of her skills and experience, she’s truly flourishing in home care, having taken on the role of Care Facilitator with BaptistCare in 2021.

“I joined the aged care sector because I was drawn to community work and giving something back,” says Jane. “As a mum of 3 boys – and soon to be a grandmother - it also offers me ongoing stability and promising career opportunities.”

What does Care Facilitator do?

Jane says her role is about coordinating a circle of support on behalf of her elderly clients to help them achieve their goals, stay socially connected, and continue living independently in the community.

That circle of support might incorporate the client’s GP, their chemist, friends, carers, and family.

“It’s about supporting our clients to make their own choices and live their best lives, whatever looks like for them,” says Jane.

A CrossFit Master

Jane works equally as hard outside of work, training as a CrossFit Master athlete!

CrossFit is a gym-based sport and involves activities like Olympic lifting, gymnastics skills, cardio-based activities, and all within set workouts.

“Every day is different, there’s both group and personal training and you’re always learning something new,” says Jane.

“For example, I recently relearned how to do a handstand – it’s much harder when you’re an adult!

“I love CrossFit because I’m not so great at sitting around a lot - I like to be out and about doing things and keeping active.”

Jane competed in New Zealand’s CrossFit Masters League recently and came 3rd in her age group! She’s currently in training for her next big competition, which will take place in Queensland later this year.

What’s the secret to healthy ageing?

Jane says she loves to ask this question to her older clients, especially if she is impressed with how they are doing.

“The answers I get are nearly always about keeping your body and your mind engaged, and staying connected with your community and your family,” says Jane.

The best part of working in home care?

The stories!

According to Jane, one of the great privileges of working in aged care is that you get to hear the beautiful stories of a time before phones, the internet, or technology.

“Those stories are mostly passed down through word of mouth now,” says Jane. “And it’s very special to be able to listen.”

“For example, the other day I visited a client who told about his work as a ship labourer when he was a young man. He travelled the world! He told me how the ship would have to avoid certain islands because they were still plagued by pirates! It was amazing to hear.”

It’s day to day connections like these that Jane says make her role as a Care Facilitator truly fulfilling.

Learn more about the BaptistCare family and explore our current opportunities via the links below.

Meet Janaya - Care Facilitator

Thu, 27 Jun 2024 02:26:29 +0000

Meet our rising star, Janaya, who is fresh into her new role as Care Facilitator for BaptistCare at home, Murrumbidgee.

Janaya is no stranger to BaptistCare, having been a Care Worker in 2019 before leaving to complete her Bachelor of Nursing.

“I now work as a Care Facilitator based in and around Murrumbidgee in NSW, using my expertise as a nurse to make clinical judgements in my care of older clients,” explains Janaya.

“I love my job, to be able to put a smile on people’s faces and get them the help that they need is deeply fulfilling. To watch how my assistance can genuinely change someone’s life. That’s pretty special.”

Inspired from a young age

Although only in her early 20s, Janaya says that the aged care industry is where she’s always wanted to be.

“My mum’s a residential aged care nurse, and I used to spend time with her at work when I was growing up,” Janaya says.

“Seeing the difference that she made for elderly people in our community was so inspiring. I knew I wanted to follow in her footsteps when I was older.”

However, Janaya didn’t feel drawn into Care Facilitation until she began working as a Care Worker for BaptistCare at home in 2019.

“I was always interested in what the Care Facilitators were doing,” she says. “Whether they were administering medication to clients in their homes, managing inductions, or even completing documentation, I was always intrigued.”

After my degree, I saw this role come up and just went for it. Now here I am!

Nailing it at home with renovations underway

Outside of work, most of Janaya’s time is taken up with renovating her home with her partner.

“Planning permission has just been granted,” she says excitedly. “And now we’re about to get stuck into construction.”

Outside of work and renovating, she loves spending time with her two gorgeous pooches, Charli (a miniature poodle) and Trigga (a German Shepherd).

“They are like chalk and cheese, but are the best of friends,” Janaya laughs. “They’ll often tag along while me and my partner go for a walk, swim, or a run!”

Janaya’s tip for healthy ageing?

“It’s simple in concept,” she says. “Keep moving your body as much as you can, for as long as you can.”

She says it’s equally important to keep your mind active.

Together, this might look like doing some puzzles each day, or going for a walk outside.

“Many of our home care clients are reluctant to walk because they are afraid of falling,” says Janaya. “But this is where the assistance of a care worker can be really effective.

“Just having another person there with you to provide both physical and emotional support in staying active can be a real confidence booster!”

Learn more about the BaptistCare family and explore our current opportunities via the links below.

Meet Adam - Care Service Employee

Fri, 05 Jul 2024 12:56:16 +0000

Meet Adam - a familiar face to many in New South Wales’ Murrumbidgee region.

Adam is a Care Worker for BaptistCare at home and has spent over ten years supporting local older people to stay connected to their community through BaptistCare’s social club activities.

Making a difference for local people

“I started out with BaptistCare as a volunteer bus driver, working just one day a week,” says Adam. “That was over ten years ago! I’m now an employed Care Worker, working full time.”

Adam says that his first role was ‘just’ a driving job, but it wasn’t long before he became involved in the caring side of things.

“I just started building these connections to our clients and I wanted to do more for them,” he explains.

“It’s the clients that have kept me here all these years – they are amazing.”

Making a difference for local people

As part of his role, Adam runs the local BaptistCare at home social club in Murrumbidgee, organising daily, engaging activities for BaptistCare at home clients.

“Social club gets people out of their homes and into the community,” says Adam. “I’ve witnessed for myself the difference that makes for older people. After a few weeks, you start to see the newfound confidence and happiness in their behaviour.

“It also makes a huge difference for the person’s carer at home – they can get a well-deserved rest while their loved one is with us.”

Adam also facilitates group day trips once or twice per week, usually picking up around 20 people and heading to a local beauty spot.

“It’s usually within a 100-kilometre radius of the social club,” Adam explains. “Our trips always involve a delicious lunch – and often with a view!”

“Last Friday, we took 26 ladies from our social club out for lunch,” says Adam. “We drove to a beautiful café about 100 kilometres away which has a ladies’ clothes shop attached to it. It was a great success – the group loved it!”

No stranger to adventure

Facilitating outings, activities, and adventures is something Adam has done most of this adult life.

Before BaptistCare, he worked as a tour guide, organising and leading hikes and bushwalks all over the world!

“It was my job but it’s also a lifetime passion which I continue to practice,” says Adam.

“Recently I've been lucky enough to hike Sapa in Vietnam and walk a 75 km section of the Great Wall of China as well as having older group adventures to Mt. Kinabalu, Mt. Kilimanjaro & Mt. Rinjani.” says Adam.

“I’ve even taken on the epic, 230-kilometre Portuguese Caminho, and have seen some of the world’s most amazing walks – including, of course, in our own backyard! I’ve spent many weeks hiking in Tasmania and Queensland, usually taking on 100-kilometre walks twice a year that take several weeks to complete.”

The best part of working in home care

“For me, it’s about getting to know the clients,” says Adam. “I love hearing their stories and learning about their achievements in life.”

“I learn so much from the clients – every day I learn something new from them.

“One thing I see in some of our clients is what it looks like to age well. It’s about eating healthily, staying active, and continuing to engage with your community.”

Adam says that staying socially connected is a lot easier these days for seniors.

“Take advantage of all the programmes out there to be engaged socially – you won’t regret it, he says.

Learn more about the BaptistCare family and explore our current opportunities via the links below.

Meet Colleen - Clinical Manager

Fri, 12 Jul 2024 05:18:56 +0000

Colleen Ross can still remember the first day she put on a nurse's uniform. Young, full of excitement and a passion for caring for people, she never could have imagined that 50 years later she’d still be doing, and loving, this job.

From humble beginnings

Since Colleen started her nursing career in 1974, there have been many changes in nursing and health care.

Drawn to the profession because she wanted to care for people, those early days of training are etched in Colleen’s memory.

“On day one you just turned up to the hospital,” she laughed.

“We had these uniforms we were given and we had such a struggle trying to put them on. They’re all starched and white and we were all coming out looking hilarious.”

“Then you hit the hospital floor and you just did it. With help and training of course, but you were bedside from day one,” Colleen said.

The hands-on experience really drew Colleen into nursing, and being able to help and care for people has kept her in it for 50 years.

“In those early days we did a lot of real bedside nursing, and that was quite powerful for me,” she said.

“It was this instant pride I had in caring for my patients. Something I still have and hope I pass on to other people that I’ve worked with across my time.”

One job, a whole world of opportunities

After the initial training and spending time working in the WA health system, Colleen was offered an opportunity to work in the United Kingdom.

She jumped at the chance to experience what nursing was like in the bustling city of London.

“It was so exciting to, after learning so much here at home, be able to go to London and give that a go,” she said.

“I found myself planted at this really good hospital called Hammersmith in the city and that’s when the adventures really started.”

Being young, full of enthusiasm and ready to embrace a new city, Colleen was ready for anything. Even if things didn’t always go to plan.

“Ok, I have to tell you the story about the motorbike,” Colleen laughed.

“It was the easiest way to get around the city, and it wasn’t hard to get a license, so that’s how I got myself to work each day.”

It was on her way to night shift one evening that Colleen got into a little bit of a pickle on one of the big London roundabouts.

“I didn’t have the best bike; it was pretty powerless, so going around the roundabout you’re practically pedalling.”

“So, as I’m struggling to get around this roundabout I’m pulled over by a Bobby [police officer],” she said.

“Turns out I hadn’t put my light on and they were pulling me over to tell me that. The problem was, with this bike, I could only turn it on while the bike was going, but I couldn’t get it going again!”

“Before I knew it the Bobby is running beside me pushing the bike to try to get it started while I wobble about and fiddle with the light. It was quite the entertaining commute to work,” she said.

Same same, but different.

In a way that feels very Australian, there were always reminders of home when Colleen was living and working in the UK.

Familiar faces from hospitals in Perth would pop up in corridors and in the wards she was stationed in.

It was also with distance and a bit of comparison, that she could see the real strength of the Australian health system.

“There were things that were the same, but also a lot of differences,” she said.

“Our buildings were flasher because they weren’t so old, and that meant that sometimes in London things just had to be done differently. They didn’t have the purpose-built setups that we had in WA.”

And so, as her Visa was coming to an end, the call home was too strong, and Colleen jumped on a plane and headed back to Australia.

From hospitals to aged care

Colleen has been working with BaptistCare for seven of her 50 years of nursing, but she’s been in the aged care space for a lot longer.

“When I started having kids it changed work for me and I needed something that worked better around the family.”

“I started one day a week and found that I loved it. I loved being able to look after the same people each day,” she said.

“You’re having deep relationships with the residents here, where in a hospital setting people are coming and going all the time.”

After 50 years of nursing, the thought of ‘how much longer’ often crosses Colleen’s mind.

This milestone has been a time for reflection, for acknowledging all she’s done and what she has left to give.

“It’s pretty remarkable, really, the trust people put in you. People automatically trust you when you’re a nurse and that’s an amazing privilege.”

“So, when I think about ‘is it time’, I’m not sure I’m ready just yet. I look at what I do and I’m still teaching and still leading, and I still have the passion for this work,” Collen said.

“I’ve been so lucky and had so many great moments in my career. To work with great teams for nearly ten years with BaptistCare.

But what it really all comes down to is I still really enjoy being a nurse.”

Learn more about the BaptistCare family and explore our current opportunities via the links below.

Meet Tony Wood OAM - Care Facilitator

Fri, 02 Aug 2024 02:00:00 +0000

Tony is certainly not someone you’ll forget in a hurry.

Instantly putting you at ease with his warm, empathetic, and down-to-earth character, it quickly becomes apparent why he’s flourished in aged care over the past 15 years.

Tony is a Care Facilitator with BaptistCare at home in Canberra, working with older clients to create comprehensive care plans that enable them to continue living well in the comfort of their own homes.

An influential Canberran in his own right, Tony is better known around town as the “man behind the mask” of the Canberra Raiders NRL team mascot - Victor the Viking – a role he has played for a staggering 41 years.

Tony’s community work also extends into healthcare, where he is a strong advocate for Rise Above, the cancer relief charity for Canberra and the surrounding region.

In 2021, Tony was awarded the Medal of the Order of Australia (OAM) for his services to rugby league and to the community.

The call to aged care

Tony began his career in hospitality but, in the late 2000s, felt a call to do something outside of the box.

“I wanted to transition into work that was totally different,” he says. “Aged care spoke to me – unlike in hospitality, people are coming to you out of necessity, and I wanted to be able to brighten people’s lives in those difficult moments.”

Tony started out with BaptistCare as a Client Liaison Administration Officer, a role that saw him support families as they transitioned loved ones into residential aged care.

“I worked in that role for 13 years,” he says. “It was an amazing job. I still sometimes attend the funerals of clients I supported during that time, and I am thanked for the role I played – that’s the most wonderful recognition you can receive.”

As the organisation evolved, Tony decided to make the move into home care just two years ago.

“Home Care is similar in that you’re accompanying someone on a journey,” explains Tony. “It’s about that personal touch, building relationships. That’s the job.”

“Aged care: a giant ball of string.”

Tony says that aged care in Australia can often seem like a giant ball of tangled string.

“Older people are handed this ball, and we say, there you go – there’s all the aged care services available to you. It’s totally overwhelming,” says Tony. “Our job at BaptistCare is to help our clients untangle that ball, straighten it all out, and build a relationship in the process.”

“You’ve got to be able to walk away each day and know that you brightened someone’s day. It’s those small everyday changes that start to make a bigger difference over time.”

Forty-one years as Victor the Viking

Bringing a smile to people’s faces is an ethos that carries over into every aspect of Tony’s life.

Asked what his biggest passion was outside of work, Tony didn’t hesitate.

“It’s my two beautiful grandkids,” he gushes. “They are just one and two years old and a huge part of my life.”

Of course, the NRL is another defining feature, with Tony having served as the Canberra Raiders’ much-loved mascot, Victor the Viking, since he was 18 years old, making him the longest-serving NRL mascot in Australia.

“I was just a teenager when I got the idea for Victor,” remembers Tony.

“I’d attended a game against the Western Suburbs Magpies. We were losing, but I kept on looking at the Magpies’ mascot, and somehow, he still made me smile. I remember that game not because of what happened on the field but because of the experience the mascot gave me.

“I felt our team needed that, so I came up with Victor the Viking to bring the same lightness to our game.”

The original Victor mask was made of paper mâché, a design which didn’t last long on a rainy game day says Tony, but it was a start.

Fast-forward to today, Victor the Viking is known as an “Aussie legend” and one of the most popular sporting mascots in Australia.

Making change right across Canberra

Tony’s work in the community has also seen him play a pivotal role in bringing additional care services to Canberra.

Tony sits on the board of a community-led committee that will oversee the construction of a new six-bedroom facility to support people aged 18-59 facing chronic or terminal illness.

Yvonne Cuschieri House, named after the well-known Queanbeyan resident and founder of the Rise Above Cancer Support Group, aims to continue her legacy and vision of offering respite and support to local families in need.

“We broke the soil three months ago and the building is now underway,” Tony says proudly.

Recognised with the Medal of the Order of Australia (OAM)

In January 2021, Tony was awarded the Medal of the Order of Australia (OAM) for his services to rugby league and to the community.

BaptistCare at home’s Tony Wood poses with his family after having received the Medal of the Order of Australia (OAM) in 2021 for his services to rugby league and to the community.

“Receiving the OAM was a real shock to me,” says Tony. “You do the work you do, not to be recognised, but to bring joy to other people and a smile to people’s faces. Whether it be through the footie, my work at BaptistCare, or anything else I’m involved in with the community.”

Tony’s tip for healthy ageing?

Tony encourages older people to be themselves, ask questions, and express their emotions in a healthy way.

“Our older generations are often afraid of being a bother or making a fuss,” explains Tony. “They can hold in their fears, worries, or anxiety, and this creates a pressure cooker situation for their mental health.

“I always encourage my clients to talk about their concerns. Bottling things up can leave them feeling isolated and depressed – our role is also about helping them stay connected to their community and above all, keeping them smiling.”

Learn more about the BaptistCare family and explore our current opportunities via the links below.

Meet Steph and Gareth - Care Facilitators

Mon, 12 Aug 2024 00:22:29 +0000

Meet our power couple from Orange, Steph and Gareth Danis.

Having worked for decades as critical care nurses, they’ve found a beautiful new way of life in community aged care. 🏡

“We both made the career move just under a year ago,” says Gareth. “I joined BaptistCare first as a Clinical Care Facilitator (Registered Nurse), and Steph joined as a Care Facilitator just a few months later. To say it’s been life-changing is an understatement.”

A new pace of life

After decades of fast-paced shift work, the couple say that working in community aged care has offered them a new way of life that affords them more time with family and one another.

“We’d always used to tag in and out of shifts,” says Steph. “We can actually sit down together as a family for dinner now, and the kids get both of us instead of just one parent most of the time.”

Regular working hours also mean more time to pursue hobbies and passions outside of work.

Gareth, for example, is a gifted woodworker, practising traditional carpentry and resin-making.

Steph is also an avid gardener and animal lover. Along with their ten and eight year old sons, the couple’s family also includes two dogs, two cats, and even an axolotl!

Transferrable skills

Steph and Gareth both say that moving into elderly care facilitation incorporates a surprising amount of transferrable nursing skills.

“Having had all those years of nursing experience means we can quickly recognise what type of care our clients might need and can organise the relevant services,” explains Gareth.

But there are some key differences to the roles, too.

The couple says working in home care allows them to provide more individualised care, slowing down and building relationships with their clients instead of hurrying them out of the door - or the bed - as is so often the case in hospitals.

“In the emergency department, you get patients through the crisis as fast as possible, and then they move on,” says Steph. “But home care allows you to slow down, build relationships, and witness someone’s life transform over time.”

“It’s about preventative care and reablement,” explains Gareth. “You start to see how a holistic, coordinated approach to older persons’ care is so important.

“Taking that time with clients means you get to hear the most amazing stories, too. They are genuinely life-inspiring and a real asset to draw upon.”

Partners in life and work

Asked how they manage their relationship as both partners and colleagues, the couple shrugged it off.

“It’s nothing new for us,” says Steph with a smile. “We worked together in the acute sector for many years, so it’s kind of our normal.”

“We have different clients too,” adds Gareth. “So, in fact, we don’t interact all that much at work. But it’s nice to have someone to share the experience with all the same.”

The couple say that for them, it was a no-brainer to move together to BaptistCare.

“We could tell from the start that it was a special organisation,” says Steph. The culture here is wonderful—the managers actually care about the well-being of their teams, and there is a lot of flexibility and trust.”

“Someone’s always bringing in food, too, which is the real clincher!” laughs Gareth.

Gareth and Steph’s tips for healthy ageing!

Steph says for her, it’s something she learned from her own grandparents.

“It’s crucial to make important choices about your future while you are still able,” she says. “So often, older people put the hard decisions off until it’s too late, and other people end up making them for them.”

“It usually centres around living arrangements but making these decisions earlier might mean you are able to stay independent for far longer.”

Gareth's tip for healthy ageing is simple: Keep having fun and find things that make you laugh.

“You can’t downplay the power of a good laugh, and finding joy in the small everyday things is what makes life worth living.”

Learn more about the BaptistCare family and explore our current opportunities via the links below.

Meet Christine - Care Service Employee Support Facilitator

Sun, 18 Aug 2024 23:25:59 +0000

Meet Chris, one of the most experienced members of our BaptistCare at home team in Murrumbidgee, Wagga Wagga.

For over 18 years, Chris has dedicated her career to caring for the elderly in her local community.

A journey of care

“I’d always been drawn to aged care,” reflects Chris.

“I think small country towns like Junee survive and thrive on community spirit, and when you know the older generations personally as we do, there’s a deep desire to give back and care for them in their latter, most vulnerable years.”

Chris first joined BaptistCare on a traineeship after leaving a sales role at the local liquorice factory, which she never felt was quite for her.

Learning on the job, she swiftly became adept in her role as a Care Service Employee (CSE), caring for older people in their homes, and was soon promoted to Care Facilitator, a role she stayed in for 13 years.

“Eventually, I hit a wall and needed something new,” she remembers. “That’s when BaptistCare supported me to move into my current role of Employee Support Facilitator.”

Chris now manages BaptistCare’s many frontline aged care workers in the region, providing ongoing support and drawing from her own many years of experience.

“It feels very personal in this role,” says Chris. “You get to know your team well, you might learn their kids or their dogs’ names – you start to understand their aspirations and dreams, and over time, can be a real support to them.”

Tackling climate change

Chris is often the first to put her hand up for new experiences and projects to sink her teeth into, and getting involved in a new study by Charles Sturt University is nothing different.

“I’ve been really proud to work on a case study on behalf of BaptistCare,” says Chris. “We’re collecting data that will inform an investigation into the impact of climate change on the aged care workforce in rural communities.

“In places like Wagga, this is really important. Our temperatures reach well into the minus figures in the winter and regularly hit the mid-40s in the summer, often with dense dust storms. Asthma and hay fever can be a real problem for our teams and affect how we care for our clients.”

As the only aged care provider involved in the study, Chris says it’s great to be involved in such innovative work that promises to make a real difference in how the organisation develops future policies around climate change.

Beyond the job

Chris and her partner love to travel and have been lucky enough to visit some incredible places, including most of Asia, New Zealand, and of course – our own backyard here in Australia.

“We have a caravan and are often on the road exploring new places,” says Chris with a smile. “Next year, we’re off on a once-in-a-lifetime trip on the Ghan. We can’t wait.”

Along with spending quality time with her children and three young grandsons, Chris is an active volunteer with the Rural Fire Service.

When there’s time in her busy schedule, she also loves gardening.

“Gardening is my escape,” she laughs. “Everyone in my family knows not to follow me out into the garden; it’s my haven – my happy place to be alone and have me-time.”

Chris’ tip for healthy ageing?

Chris says it’s about continuing to do the things that you love most, and overcoming any barriers that prevent you from enjoying them.

As part of her role, she helps many people to do this – whether it’s supporting her own team members or influencing one of her client’s care plans.

“For me, this role is incredibly special – it allows me to help so many people in even just one day. That’s a real privilege.”

Learn more about the BaptistCare family and explore our current opportunities via the links below.

Meet Emma - Health and Well-Living Consultant

Sun, 25 Aug 2024 22:04:50 +0000

Meet Emma, one of our talented Health and Well-Living Consultants based in Orange.

Emma’s clinical background in physiotherapy, coupled with her gentle and dedicated approach to client care have set a new standard of excellence in the Central West team.

Health and Well-Living consultancy - unpacking the role

“As part of my role as a Health and Well-Living Consultant, I visit older clients in their homes and conduct health and well-living assessments,” says Emma.

“These are incredibly comprehensive assessments, examining every aspect of a person’s life. We work out preventative treatments that will help them to retain their independence for the foreseeable future, and ultimately – enhance their quality of life.”

The role is unique, and, as Emma explains, a proud point of difference for BaptistCare at home, with no other local provider offering the same service.

The assessment results in a comprehensive report, created in partnership with the client and their family. This includes recommendations for coordinating multidisciplinary care tailored to the person’s individual care needs.

This might involve physiotherapists, occupational therapists, dieticians, podiatrists, and nurses. Emma oversees it all, checking in regularly to ensure her client is benefitting as planned.

“In our line of work, prevention is always better than cure,” says Emma. “We want to keep people out of hospital and living their best life at home.”

The journey into aged care

Having originally graduated as a physiotherapist, Emma has worked in many different role types, including private practice, community outreach, and of course - aged care.

The location has always been the constant.

“Orange has been my home since I was nine years old,” she says. “Working in the regions means there is variety in the work, and you can gain a lot of experience from early on in your career.”

Emma believes that aged care provides extensive opportunities to make a significant impact on someone's life.

“In private practice, you’re often treating an isolated issue or a specific injury. Once it’s resolved, the person often moves on,” Emma explains.

“But in aged care, you’re focusing on every aspect of a person’s life – their day-to-day functioning, their social connections, their living environment, and so much more. You really see that person’s whole life begin to change and transform for the better over time – and that’s a direct result of the care you’ve given them. It really doesn’t get more rewarding than that.”

Recognition and reward

Emma’s passion and talents were recently highlighted at the national BaptistCare Shine Awards, particularly for her work on the innovative Short Term Restorative Care Program - an 8-week rehabilitation course for older people that is supported with government funding.

“I helped roll out the program in this region two years ago,” Emma says. “It’s a truly life-changing service for people that have recently experienced a decline in their day-to-day functioning.”

“It’s about supporting them with intensive reablement and rehabilitation.”

Emma’s unwavering commitment to the program has been instrumental in the program’s success, resulting in her being awarded the prestigious BaptistCare Shine Award at a special ceremony held in the Blue Mountains.

Emma receives the prestigious BaptistCare National Shine Award from BaptistCare CEO, Charles Moore.

Empowered by great leadership

Emma says that one of the best parts of her role here at BaptistCare is the coaching and mentorship she has received from her leaders – both professionally and personally.

“My managers are phenomenal mentors and have made a huge difference to my life,” she says.

“As well as supporting me with my work-life balance after returning from maternity leave, they’ve given me so much confidence and encouragement to take on new opportunities – such as the Short-Term Restorative Care Program.”

Emma poses with her manager, who she says has been a constant support for her both personally and professionally the last few years.

Emma says the team culture is all about trust, flexibility, and support, which makes for a truly special working environment.

“People just flourish here,” she says. “I’ve told my manager, I’m never leaving BaptistCare!”

Family adventures

Outside of work, Emma leads a full life, balancing time with her two young children – aged just one and three - and embarking on camping adventures with her family.

“Camping and adventuring as always been our passion,” says Emma. “Before kids, my husband and I travelled around Australia, sleeping in a rooftop tent! We saw so much of the country, it was amazing.

“Our caravan adventures these days may not be as extensive but we have a beautiful time as a family all the same.”

Emma has also just got back into Division 1 netball, which she says has been a shock to the body but great fun.

Emma’s tip for ageing well?

Emma says it’s about being proactive in planning your future care and reaching out for the many available supports.

“Don’t wait for things to go wrong – prevention is key, and you’ll likely live a full and independent life for far longer if you take this approach.”

Learn more about the BaptistCare family and explore our current opportunities via the links below.

Meet Rosy - Care Service Employee

Mon, 05 Oct 2026 13:36:42 +0000

Meet Rosy, one of the most passionate aged care workers you’ll ever meet.

Rosy is originally from Indonesia, but after relocating to Australia many years ago, she decided to embark upon a career in aged care. She works at BaptistCare Maranoa residential aged care home in Alstonville, a small town located in the Northern Rivers region of New South Wales.

Transitioning from home care to residential

Rosy started out her career caring for older people living at home in the community. With a young family to support, the shift work suited her lifestyle very well.

“Home care was wonderful, but I found it challenging over time,” explains Rosy. “I’d spend hours each day with my clients, for years and years. You can’t help but develop strong bonds. When they eventually passed away my grief was huge. It would take me months to recover.”

Just under three years ago, Rosy decided to transition into residential aged care at BaptistCare Maranoa aged care home. She still cares deeply for her residents and mourns them after they pass, but with a close-knit team to support her, she says it’s an entirely different experience.

“Maranoa feels like home, and the team there is like family,” says Rosy. “We look after each other as a team.”

Life as a dementia care worker

“When I first joined the Maranoa team, I requested to work in the dementia wing,” says Rosy. “Many people were surprised as this work can be challenging, but I find it special and deeply rewarding.”

Rosy and her team look after 24 residents in the wing, all of whom are living with various stages of dementia.

“I just love bringing a smile to their faces,” says Rosy. “Even though some are living with the advanced stages of the condition, they somehow still know me. When I’ve been off for a few days, they ask ‘Where were you?!’ I always find that amazing.”

Rosy says building strong relationships with the residents and their families is a privilege, and makes the role particularly fulfilling.

“It brings me joy to bring them joy,” she says. “When it’s my day off, I miss going to work – I love being with my residents and caring for them.”

Life outside of work

Rosy has an equally fulfilling life outside of Maranoa.

With three children, ages 17, 12, and 7, she’s often taking them to various sporting activities and revelling in their successes.

“My eldest is in Year 12 and wants to study to become a registered nurse after she graduates,” gushes Rosy proudly. “I encouraged her to come and work at Maranoa and get a feel for what it’s like to work in aged care – she took me up on it and is loving the experience.”

Rosy is also passionate about health and fitness and loves to take time out during her week to go to the gym, practice yoga, weightlifting, and maybe jump into the odd Zumba class!

And, as a social butterfly, she enjoys spending quality time with her friends too.

“With most of my immediate family still in Indonesia, my friends and extended family here are an amazing support network. We spend a lot of time together,” she says.

Rosy’s tip for healthy ageing?

For Rosy, it’s about keeping a positive attitude and learning to be content with what you have.

“Of course, you have to take care of yourself physically,” she says. “It’s important to eat well, exercise regularly, and look after your skin. But learning to practice gratitude for what you have and looking outward and not inward makes a big difference to our overall health and wellbeing.”

Rosy says she is not rich, but every day feels unbelievably lucky to have her beautiful family and a job that brings her so much joy. She can’t help but smile and want to give back.

Learn more about the BaptistCare family and explore our current opportunities via the links below.

Meet Lee - Registered Nurse

Mon, 21 Oct 2024 01:00:00 +0000

Meet Lee, a Registered Nurse who works at BaptistCare’s Mid Richmond centre in Coraki on the Far North Coast of NSW.

Lee made the move into aged care nursing in her 40s, after previously working in banking. She still says it’s one of the best decisions she ever made.

The move into aged care

“When I worked for the bank, I had to commute a long way and it became exhausting,” says Lee. “One day I’d just had enough and decided to do something totally new.

“A local job network recommended aged care, which was very close to my heart at that time.”

Lee had been supporting both of her grandmothers, both of whom were living with dementia. She felt like an opportunity to move into aged care had arrived at a perfect moment in her life.

“I began as an aged care worker, and after a short time I decided to pursue nursing,” says Lee.

Keen to challenge herself, learn more, and take on more responsibility, Lee soon graduated as a registered nurse and has been nursing local people in various aged care homes across the region for almost two decades.

“I love that I can make a genuine difference in someone’s life,” says Lee. “In a small town like this, you often find yourself caring for people you know, like an old school friend’s parents, or a previous schoolteacher. It's a real privilege to be able to care for those who once cared for you.”

An unintended career break

In 2022, Lismore and the surrounding region suffered catastrophic flooding that caused unprecedented damage and disruption. Tens of thousands of people were displaced, and thousands of businesses were destroyed.

Lee was working in a local aged care home that was sadly destroyed, with all the residents and staff having to be evacuated to escape rising flood waters.

Out of work for a time, Lee took the opportunity to volunteer in her community, helping provide food, shelter, and emergency supplies to those who had lost everything.

In July 2022, she returned to work at BaptistCare’s Mid Richmond residential aged care home in Coraki, a short drive from her own home in Lismore.

A lifelong love for musical theatre

Outside of work, one of Lee’s great passions is musical theatre. She was a professional singer earlier in her life when she lived in Sydney, but now enjoys practicing her craft as a hobby with the Ballina Players Musical Theatre Company. She’s been a core member of the Company since 1997, playing major parts in many different productions.

“The highlight of my musical career was, without a doubt, playing Dusty in Dusty the Musical,” gushes Lee. “It was my biggest role – I sang 21 songs and had 19 different costume changes! People still remember me from playing that role now.”

She and the Company are now rehearsing for their next big production, 9-5, which arrives on stage in November!

Share the Dignity

Lee’s commitment to her community doesn’t end there. As a “Charity Queen” for the menstrual equity charity Share the Dignity, she has led a team of local volunteers, or “Sheroes,” and managed relationships with local partner organisations such as Woolworths and Bunnings.

Share the Dignity provides sanitary items for women and girls going through period poverty – which may include dealing with domestic violence, homelessness and keeping up with the rising cost of living.

“Every November, we run our “In the Bag” campaign,” Lee says. “People in the community can donate a bag, along with essential items to their local Bunnings.

“I often invite the BaptistCare residents to help with sorting through the donations and filling the bags – they absolutely love to be involved and are looking forward to this year’s run – it’s coming up very soon!”

Learn more about the BaptistCare family and explore our current opportunities via the links below.

Meet Susan - Care Team Manager

Fri, 15 Nov 2024 01:00:00 +0000

Meet Susan, Care Team Manager at BaptistCare Niola residential aged care home in Parkes, New South Wales.

With 30 years of nursing experience behind her, Susan recently decided to make the transition from the acute sector into aged care, joining BaptistCare in March.

She’s already making waves, having moved from her initial role as a Registered Nurse on the care home floor to Care Team Manager in just a matter of months, a position that now sees her manage a large team of care workers and nurses.

Embracing a new world of nursing

Like many in her position, Susan found that working in emergency meant long, tiring days, a highly pressured environment, and the inability to really get to know her patients.

“It was about getting people out as quickly as possible – that’s what success looks like in the acute sector,” she explains. “We get people in, resolve their problem as best as we can, and then move them on to regain the bed space. It can feel very impersonal.”

Susan says that aged care is a whole new world in comparison.

“It’s a slower pace and your residents are here long-term. So there is time and space to really build meaningful relationships and witness the difference you are making in their lives.”

Dropping shift work when she moved into aged care, Susan now works the same hours each day, arriving home to her family happy, relaxed, and fulfilled.

Stepping up – embracing new opportunities

Susan was only with BaptistCare for four months before her Care Team Manager (CTM) took maternity leave. Identifying an opportunity for a new challenge and her own professional development, she applied for the role and was successful, moving into a more senior position that now sees her manage a large team of care workers and nurses at Niola.

“My new role as CTM is challenging but very rewarding,” says Susan. “I manage a team, which I’ve not done before, and even though I’m often operating out of my comfort zone, I’m developing new skills and growing professionally which is exciting.”

A Coastie at heart

Having grown up on the coast of New South Wales, Susan is a true ocean lover, enjoying regular breaks away to the beach for swimming, surfing, and long walks by the water whenever she gets the chance.

She adores her family, calling her three young adult children her greatest achievement in life. She also enjoys taking her two rambunctious pups out and about with her - a gorgeous Australian Kelpie and a mixed-breed rescue with cheeky tendencies!

Susan is passionate about fitness too, having taken on big challenges such as Sydney’s City2Surf event and a 60 kilometre fundraising walk for the Fred Hollows Foundation!

Susan’s tip for healthy ageing?

According to Susan, it’s about staying physically active and moving your body as much as you can.

“Exercise is just as important for your mental health,” she says. “Try to keep your mind active and challenged, eat healthily, but don’t be afraid to enjoy the odd treat here and there! They are important too.”

Learn more about the BaptistCare family and explore our current opportunities via the links below.

Meet Lena - Chef Manager

Mon, 07 Jul 2025 02:14:11 +0000

For Lena, food has always been about family, connection and care.

Now the Chef Manager at BaptistCare’s newest residential aged care home, Glendale Lodge in Elderslie, NSW, Lena brings more than 27 years of experience to the kitchen – along with a deep love of cooking that began when she was just 10. “I started making dinner to help my parents,” she shares. “We were always making things from scratch – pickles, relishes, peppers. We still do. A couple of weekends ago, Dad and I were making smoked sausages together.”

Lena’s Eastern European background and her father’s passion for food laid the foundation for a remarkable culinary journey. She completed a four-year apprenticeship at Canterbury Leagues Club, where she was mentored by a head chef who made a lasting impact. “She was so patient and dedicated. She really took me under her wing,” Lena recalls.

Over the years, Lena worked across clubs, pubs and fine dining restaurants – even running her own catering business for a time. But when COVID-19 disrupted the hospitality industry, she started looking for something more stable and meaningful. That search ultimately led her to aged care.

“Working in aged care has given me a real sense of purpose,” Lena says. “It’s not like restaurants – in aged care, I can get to know the residents and their families. I can ask them what they like to eat and even invite them to share their recipes with me. That’s special.”

Lena joined BaptistCare in April 2025, bringing valuable insight from a previous role where she helped commission an aged care home from the ground up. That experience gave her a strong foundation in setting up kitchen operations, building team culture, and navigating the many behind-the-scenes details that bring a new home to life.

Although she came on board at Glendale Lodge during the later stages of commissioning, Lena has embraced the opportunity to shape her department and contribute to the home’s culture. “It’s a blank canvas,” she says. “Even coming in towards the end, you can still set the tone of your department – and the whole home.”

She’s focused on establishing clear processes, a collaborative team environment, and a welcoming dining experience for residents from day one. For Lena, helping to shape the early culture of a new home is not just exciting – it’s a chance to create something lasting and full of heart.

As Glendale Lodge welcomes its first residents, Lena’s mornings will start early – usually at 6:30am – reviewing dietary preferences, planning meals, and ensuring everything in the kitchen runs smoothly. She looks forward to walking the floor during mealtimes, chatting with residents and asking for feedback. “It shows we care,” she says.

She will also welcome opportunities to invite residents to visit the kitchen, if they’d like to. “Sometimes they’re curious – they want to come and see how we do things.”

Lena believes that transparency builds trust. “It’s never going to be exactly like home,” she explains. “We cook on a larger scale and have to adapt, but when we explain how it all works, residents understand that – and they feel part of something special.”

Alongside daily operations, Lena’s responsibilities include compliance, cleanliness and ordering – and creating a calm, respectful environment for her team. She values open communication and the sharing of ideas. “Together, we can make the workflow easier and less stressful for everyone,” she says.

Outside work, Lena enjoys spending time with her family, going for long drives and picnics – and the occasional Netflix binge. “If I start a series, I just have to finish it,” she laughs.

Her advice for anyone considering a career in aged care? “You’ve got to love food and care about people. If you have those two things, aged care is a great place to grow as a chef – and find purpose in what you do.”

Lena’s tip for healthy ageing: While nutrition is important, so is the joy and connection that comes with food: Enjoy it.

Learn more about the BaptistCare family and explore our current opportunities via the links below.  

Meet Kathryn - Care Team Supervisor

Fri, 18 Jul 2025 02:00:00 +0000

We’re pleased to introduce Kathryn, a passionate Care Team Supervisor based at the BaptistCare at home office in Cowra, in NSW’s Central West. With a career spanning nearly two decades at BaptistCare, Kathryn is a wonderful example of dedication, resilience, and enthusiasm for aged care.

When Kathryn first joined BaptistCare, it wasn’t as an employee, it was as a volunteer. That was back in December 2005. “I’d applied for a role as a care worker but wasn’t successful,” she recalls. “I decided to volunteer to understand more about the job and what the organisation was looking for.”

At the time, BaptistCare was known as Baptist Community Services, and Kathryn felt it was the right place for a fresh career path. “I wanted to join because the mission and values were so much in line with mine,” she says.

Up to that point, Kathryn had worked in various roles across several industries – design and export of cables, catering, in partnership in an auto-electrical business, hotel and motel cleaning, and hospitality. “I’d definitely worn a few hats!” she says.

But as a parent of five, she was looking for something more stable. She says she stumbled into aged care almost by accident. In search of a new direction, she looked into TAFE education.

“At the time, the only course available was in aged care,” she says. “It was never part of the plan, but going into it was one of the best decisions I’ve ever made. I’m so glad I made the leap.”

After volunteering for a short while, Kathryn recognised aged care was a growing industry with real potential, especially in her region. “So many people need home care,” she says.

Her commitment paid off. Just a few months after signing up as a volunteer, Kathryn was offered a role as a care worker. “I’ve been lucky to grow within the team. I later became a Care Facilitator and am now a Care Team Supervisor. I’ll always be grateful to my then-manager, Samantha, for her support along the way.”

What Kathryn loves most about her role now is that no two days are the same. “I love the variety, the challenges, and most of all, watching our care workers grow both personally and professionally.”

Having been a care worker herself, Kathryn understands the demands and is passionate about helping others develop in their roles.

“I know how hard our people work, it’s not an easy job, and I’m passionate about advocating for them. I hope I inspire them to recognise their own potential and perhaps follow a similar pathway to mine.”

She also enjoys working within her team. “Donna is a brilliant manager, and Kyle deserves a medal for his support. We proudly call ourselves the ‘Best in the West.’”

For those considering a career in home care, Kathryn offers practical and heartfelt advice.

“As a care worker, you’re going into people’s homes and helping them on a very personal basis. It can be difficult sometimes, especially when clients are unwell or unhappy. It’s important to look after your own health – both mind and body – so that you can give your best to your team and your clients. Stay within professional boundaries and always work within the policy and procedures of BaptistCare.”

She also encourages team members to support each other. “Praise your teammates, and speak up if something’s bothering you. Use your voice so you can be heard.”

Kathryn’s advice for healthy ageing? Start now!

“Set lots of goals and don’t be afraid to change direction. Stay active in your community, laugh often, and live each day fully. And when you turn 65, join the BaptistCare Social Club.”

Outside work, Kathryn loves anything that involves her partner Stephen and their blended family of seven children, 13 grandchildren, and pup, Pippie. “Pippie runs the household – and the recliner.”

She also enjoys sewing, meditation, listening to podcasts, tackling cooking challenges with her sons, and going on camping adventures. “Last year, we camped across six states in six weeks.”

And, she adds, “For anyone who knows me, they know I love wrestling… and donuts.”

Learn more about the BaptistCare family and explore our current opportunities via the links below.  

Meet Nirusha - Residential Manager

Thu, 07 Aug 2025 07:22:45 +0000

Leading with warmth and purpose – meet Nirusha from BaptistCare Glendale Lodge

As Residential Manager of BaptistCare’s newest residential aged care home, Glendale Lodge, located in the serene Elderslie area of Sydney's Macarthur region, Nirusha has been part of something special from the beginning. Glendale Lodge opened in June 2025, but Nirusha was there long before it all came together.

“When I came in, there was no furniture, no art, nothing,” she says. “Just the vision.”

That vision has now come to life.

Glendale Lodge

Glendale Lodge residential aged care home follows a household model, with six houses, each designed for 16 people, a total of 96 beds. Each home has its own kitchen, laundry, dining area and lounge, and every resident enjoys the comfort of their own bedroom with a private ensuite. The first household is already full and Glendale Lodge is now ready to welcome more people into neighbouring houses.

Nirusha says the aim has always been to help residents feel truly at home. “We want to make it as non-clinical as possible,” she explains.

This approach has helped create a warm, connected community. “Every time a new resident comes in, the others say, ‘Welcome to our family.’”

A career built on care

Nirusha began her aged care journey as a new graduate Registered Nurse in 2018. She soon progressed to a Clinical Care Coordinator role, then spent a year as a quality assessor, auditing aged care homes around Australia.

Two years ago, she joined BaptistCare as a Care Team Manager at Blue Hills Manor aged care home in Prestons, NSW. Just five months later, she stepped into a maternity leave role as the Residential Manager, a move that paved the way for the exciting new chapter as Residential Manager at Glendale Lodge.

“I always had a passion for caring for others, especially elderly people,” she says. “I like listening to their stories and their wisdom.”

Why BaptistCare?

For Nirusha, it was BaptistCare’s values that attracted her and made us the right place to grow her career.

“I want to stay with BaptistCare because of the strong values and the focus on person-centred care,” she says. “It felt like a place where I could truly make a difference.”

That sense of purpose flows through her leadership.

“I love being part of a team that creates a warm environment and supportive home for residents. It’s incredibly rewarding to see residents and families happy, and staff coming in with smiling faces.”

Thinking of a career in aged care?

Nirusha says a career in aged care is both meaningful and fulfilling. “It is dynamic and people-focused,” she says.

For those considering the path, she says it requires more than just skills, it requires heart.

“You have to be compassionate, patient and ready to learn every day, because every day is different. You also have to be calm and a good listener. But most of all, you have to be kind. Never underestimate the power of kindness.”

She also believes it’s essential to keep growing personally and professionally. Given the emotional demands, resilience and self-care are important, as is ongoing learning.

“Keep investing in yourself. Things keep changing, especially aged care standards, so stay up-to-date with them.”

Life outside work

Outside work, Nirusha enjoys spending time with her husband and their pup, Leo. “He really is my fur baby, and I love him,” she laughs.

She finds renewal in the great outdoors. “I am a nature lover and feel most at peace when surrounded by greenery. I enjoy travelling to places near rivers, oceans, or hills, soaking in the calm and beauty of the natural world. It’s how I rest and recharge.”

Tips for healthy ageing

With years of experience in aged care, Nirusha’s advice is simple and grounded: “Stay active, physically and mentally. Eat a balanced diet and exercise regularly.”

But just as importantly, she says, stay socially connected. “Not just through your phone, but with real people. Connect – really connect.”

Learn more about the BaptistCare family and explore our current opportunities via the links below.  

Meet Tina - Clinical Pathway Leader

Mon, 25 Aug 2025 05:57:45 +0000

Join us as we meet some of our incredible team.

Meet Tina, Clinical Pathway Leader at BaptistCare HopeStreet in Tuggerah, New South Wales

If you ever find yourself at BaptistCare HopeStreet in Tuggerah, chances are you’ll meet Kristina, known as Tina.

A Clinical Pathway Leader, Tina guides a multidisciplinary team to deliver holistic, wrap-around support for vulnerable and marginalised people in the local community. HopeStreet Tuggerah supports recovery from domestic and family violence, mental health, parenting and trauma. Services include counselling for children and young people, case work, group programs and chaplaincy.

Leading with purpose

Tina works with a team of counsellors and a case worker to support clients. “I started with BaptistCare nearly three years ago as a children’s counsellor,” she says. “My heart has always been with kids – I was a paediatric nurse for nearly 20 years before I retrained as a counsellor.”

Originally from England, Tina moved to Australia 23 years ago and has spent her career supporting children and families. Before joining BaptistCare, she delivered restoration programs for parents with children in out-of-home care.

When she stepped into the leadership role at Tuggerah, she agreed to trial it for six months.

“But 18 months later, I’m still here,” she says with a laugh. “I absolutely love it. I never imagined I’d be in a leadership role, but now I can’t imagine doing anything else.”

Giving children a voice

At the heart of Tina’s leadership is her passion for social justice and her belief that children need to be heard.

“I’m always advocating for the child’s voice,” she explains. “In every discussion, I’m asking – what’s the impact on the child? What do they need? We can’t forget them in the process.”

To that end, Tina recently introduced a ‘children’s voice tree’ into the Tuggerah playroom – an idea inspired by a domestic and family violence conference.

“At the end of each session, children can write something they want me or their parent to know on a leaf and add it to the tree. It might be something they found hard, something they’re proud of, or just something they want to share.”

Some leaves are wiped clean after each visit, others stay up – with the child’s permission – to inspire and connect with others.

“When I read those leaves, I remember why we’re here,” Tina says. “It grounds me.”

Creating safe, healing spaces

Tina’s team at Tuggerah works with children and families navigating complex challenges – from domestic and family violence to intergenerational trauma, housing stress and financial hardship.

“No two days are the same,” she says. “One minute I’m running a group session, the next I’m supporting the team or linking families with services.”

It’s emotionally demanding work, but Tina is committed to making it sustainable, for herself and her team. “We debrief, support each other, and even have a ‘Silly Walks’ competition – whatever it takes to keep us going.”

Life outside work

Outside work, Tina enjoys the energy and unpredictability of family life. Her son dreams of playing professional soccer, so weekends are spent on the sidelines – a natural fit for this proud English soccer mum.

Her daughter, a talented singer, adds to the household buzz, and with two teenagers, life is anything but quiet.

To relax, Tina loves walking anywhere she can dip her feet in the water, a simple pleasure that helps her unwind and reset.

Considering a career as a child advocate?

Tina’s dream is to see more child advocates. “If I could put a children’s counsellor or advocate in every centre, I would. There just aren’t enough of us – and the need is only growing. There’s so much opportunity to support more families, advocate for more kids, and create more places like HopeStreet Tuggerah, where people feel seen, safe and supported.”

If you’re considering a career supporting children and families affected by trauma, Tina’s advice is to prioritise self-awareness and establish strong personal boundaries.

“Come prepared with knowing what your boundaries are, especially if you're going to work in the field of children or domestic violence,” she says. “It’s not easy to hear so much trauma.”

To manage the emotional toll, Tina journals and turns to creative outlets. “I cannot draw, but I love to doodle and colour,” she says. “I know what I need, and I’m very self-aware in those moments.”

Adaptability is also key. “If you're a routine person, this is probably not the job for you,” she says. “Every day is different. You can’t expect children to be the same every time, and they’ll throw curveballs at you.”

She also emphasises the importance of ongoing learning and being open to growth. “Never stop training, never stop searching for new ways to talk to people.”

Her final piece of advice? “Don’t take everything personally. When someone’s having a bad day, it’s not a reflection of you – it might just be your job to hold space for them for a while.”

And there’s likely to be room for enjoyment too – whether that’s the satisfaction of discovering a child who had avoided school finally spent a whole week in class, or seeing a colleague win a ‘Silly Walk’ competition.

Because at the end of the day, Tina says, “We’re here to do serious work – but joy is part of healing too.”

Learn more about the BaptistCare family and explore our current opportunities via the links below.  

Meet Kersten - Wellness Coordinator

Fri, 05 Sep 2025 02:00:00 +0000

Join us as we meet some of our amazing aged care workers. 

This Monday, say hello to Kersten, Wellness Coordinator at BaptistCare Yarra Rossa Village.

Energetic, creative and compassionate, Kersten plays a vital role in supporting residents, helping them to stay active, confident and connected in village life.

Tucked into the Canberra suburb of Red Hill, Yarra Rossa is home to modern apartments, leafy green spaces and a friendly, welcoming atmosphere. It’s a place where residents can stay active, social and supported – and Kersten plays a big part in making that happen.

A people-first approach from day one

Kersten joined BaptistCare when Yarra Rossa Village was just nine months old. She says she’s shaped her role in line with the evolving needs of residents and the support of Village Manager, Steve, who has helped make that possible. “I grew the role myself and Steve has been fully supportive.”

Kersten’s says her role is interesting, varied and hands-on. She not only helps residents become involved in their community but also assists with things like My Aged Care registrations and organising home care services.

“It’s a very reactive role, because you are always responding to the lifestyle needs of residents. But it gives you a real buzz, no two days are the same,” she says.

When a new resident moves into Yarra Rossa Village, it is usually Kersten who takes them through their unit, hands them a gift pack and generally helps them feel at home.

She also helps Yarra Rossa’s Customer Service Officer and coordinates monthly outings, group events and Yarra Rossa’s beloved ‘Speakers Corner,’ where residents can share their stories or hear from guest speakers.

“It’s great when residents talk, because they always have something they’re passionate about – their family life and careers. It’s really fascinating.”

A sense of community

Kersten also works closely with the residents’ social committee on village events, helping to reinforce a sense of community.

“Last year, we had the CEO of Cancer Council come and talk for Daffodil Day. This year, we’re running a Q&A with a resident who’s battled cancer, and another who lost her sister. We’ll decorate everything in yellow and have a lovely morning tea with cupcakes.”

She produces the village newsletter, The Village Read, sharing recipes, writing up events, publishing photos and publicising community updates. “I love putting it together,” she says.

She also takes a creative approach to bringing residents and the broader Red Hill community together.

“We hold a huge Christmas market here each year and the Red Hill community knows all about it. It just gets bigger and bigger every year. This year, we’re also holding a Wellness Expo with 28 exhibitors, a bake sale and a sausage sizzle, I’m really excited.”

Why aged care?

Before joining BaptistCare, Kersten held roles in administration, village management and sales. But she quickly realised that connection, not sales targets, was what drove her. “I like engaging with the residents,” she says.

It was also personal. “After seeing my mum go through the process when she was very unwell, I was quite enlightened by it,” she says. “I saw the impact I could make in someone’s quality of life.”

Her tip for healthy ageing? Keep moving

Kersten is a big believer in staying active, especially as we age. “Keep moving, don’t stop. That’s my biggest advice.”

Yarra Rossa has plenty of options for doing just that, including aqua aerobics, Tai Chi and small group training. Kersten encourages residents to engage as much as possible in as many as possible, even during the colder months.

Life outside work

Outside work, Kersten enjoys going to restaurants with her husband, travel and spending time with family. “I love nothing more than dining out with my husband and going on holidays,” she says. “We just went to Vietnam in June with the family, which was fantastic.”

And while Canberra’s winters are icy, she practices what she preaches, starting each day with a gym session. “I go to the gym with my hoodie, beanie, gloves and puffer, all rugged up. It wakes me up and gets me going for the day.”

Considering a career as a wellness coordinator?

Kersten has a few words of advice. “You need a lot of patience and empathy,” she says. “Retirement living is a really exciting industry to be in. It’s changing quickly.”

It’s the dynamic mix of meaningful connection, variety and the chance to make a difference that she loves most about her role. “I just couldn’t ask for anything more,” she says.

Stay tuned for more Meet the Team stories, and if you’d like to explore working alongside people like Kersten, visit our job opportunities via the link below.

Meet Agi - Hub Administrator

Fri, 03 Oct 2025 10:18:35 +0000

Join us as we meet some of our incredible team.

For more than a decade, Agi has played a vital role at BaptistCare HopeStreet Campbelltown, helping to keep the hub running smoothly. From welcoming clients and coordinating appointments to troubleshooting IT hiccups and assisting with reports, her role is as varied as the people she meets.

“I do a bit of everything,” Agi says. “No two days are the same, and that’s what I love about it.”

The road to HopeStreet

In 2013, Agi was returning to the workforce after maternity leave with her second child. She’d been commuting from Campbelltown to North Sydney for a recruitment agency role, and the long days – often 12 hours away from home – had become unsustainable.

“I started looking for something closer to home that I could still do well,” she says. She applied for a part-time role as an Administration Assistant with HopeStreet, which later evolved into her current position of Hub Administrator. She now supports not just Campbelltown, but other BaptistCare locations as well.

Agi manages client intake, registers new clients, talks them through available services, allocates them to counsellors and schedules appointments. “That’s a big part of my job,” she says, “but I also do anything and everything to keep the office running.”

She also manages Work Development Orders, which allow people experiencing financial hardship to reduce their fines by attending counselling or group programs, and helps with reports for the Men’s Behaviour Change program, which is partly funded by the Department of Communities and Justice.

“It’s all about making sure our clients get the right support at the right time,” Agi says. “It’s such a varied role – there’s always something different to do.”

The reason she’s stayed

While the practical benefits of location and hours initially drew her to BaptistCare, it was the people she works with who have kept her there so long.

“I’ve been really blessed with the team over the years. They’re warm, supportive and caring – it genuinely feels like a family,” she says. “That’s what’s kept me here.”

The team’s shared purpose also plays a big part. “We all work together for our clients and do everything we can to support them.”

Being on the front line means Agi often hears personal and sometimes heartbreaking stories before a client has even met with a counsellor.

“I’m not a counsellor, but I listen. I want people to feel heard,” she says. “It’s a privilege when someone trusts you enough to share their story.”

How the work has changed her

Agi says the role has broadened her perspective on life.

“Before I started here, I lived in a bit of a bubble,” she admits. “I’d never encountered family or domestic violence personally, so I didn’t understand the scale of it. Within six months, I realised how much struggle there is in the world. Everyone who comes through the door has been through something.”

That insight has made her more grateful for what she has. “It makes you appreciate your health, your family and the things you might take for granted,” she says.

Life outside the office

Away from work, Agi focuses on what makes her happiest – time with her partner, two children, and two beloved dogs: a Jack Russell mix rescue and a playful seven-month-old dachshund.

“I love going to the beach, bushwalking, exploring new places, and walking the dogs,” she says. “It’s important to do the things you love and focus on the positives – just as our counsellors encourage our clients to do.

Thinking of a similar career?

For anyone considering working in a counselling service, Agi’s advice is to be open-minded and resilient.

“You’ll meet people going through incredibly tough times,” she says. “It’s not about having ‘happy clients’ – it’s about being there for them in a way that makes a difference, even in small moments. Those moments can mean everything.”

Stay tuned for more Meet the Team stories, and if you’d like to explore working alongside people like Agi, visit our job opportunities via the link below.

Meet Annette - Care Worker

Thu, 16 Oct 2025 04:57:15 +0000

For more than 20 years, Annette has been part of BaptistCare, supporting clients in Gundagai in the Murrumbidgee region of NSW. She joined

BaptistCare when her children were young, after working in a variety of jobs. The care worker role offered something she hadn’t found elsewhere: flexibility.

“At the time, I had three little ones and this job worked around them,” Annette recalls. “I didn’t have to do night shifts like I had in other jobs and my parents and sister could help mind the kids. It wasn’t full-time, but it was enough to keep us going, and it fitted perfectly with family life.”

Listening, connecting, caring

As a care worker, Annette spends her days supporting clients in both practical and personal ways. “I go out in the field and do the cleaning, shopping, whatever the clients want,” she says.

Her role is about meeting people where they are and giving them the support they need to live independently at home. It’s connection, as much as care. “We might be the only people they see that whole day, or for two or three days,” Annette says. “We’re only there for an hour, so we’ve got to make the most of it.”

After two decades, what Annette values most hasn’t changed: it’s the people. “I really enjoy working with clients and hearing their stories. I’ve always loved history and many people talk about life on the land – things like milking cows. I can relate because I grew up with that myself. It makes me feel connected when they share those memories.”

For Annette, listening is key. “Asking about people’s lives helps build genuine connection. That’s what I love.”

Why the work matters

Annette is honest that being a care worker has its challenges. It can be sad when clients pass away, especially in a small town where she has known many of them all her life. But she finds strength in knowing her work has made a difference.

“At first, it upset me a lot,” she says. “But then I realised, you’ve given them longer at home than they might have had otherwise – sometimes three or four extra years.”

Technology has been another challenge. “When I started, rosters came in the mail and you faxed things back. Moving to phones and apps has been the hardest part for me,” she admits.

But she’s quick to add how grateful she is for her colleagues. “The office staff in Wagga are amazing. If I need help, they’ll give me a bit of extra time or show me what to do. I wouldn’t get that anywhere else. That support has kept me here.”

Healthy ageing

Annette says that people who have reached their 80s and 90s must be doing something right. She’s also noticed they often have one thing in common. “They grew up walking everywhere, working hard,” she says. “They didn’t sit around like we do now and I think that’s made a big difference.”

A life grounded in family

Outside work, Annette enjoys life’s simple pleasures. “I do a bit of gardening, though not much,” she says. “I don’t really have big hobbies – I spend time with my family.”

Her three daughters and extended family keep her busy. “Mum’s still alive – she’ll be 89 this year – and I’ve got lots of siblings. Dad only passed away last year, so family is really important to me.”

Considering a career as a care worker?

Annette’s advice is simple: “Go for it,” she says. “It is a rewarding job. You can see the difference it makes in people’s lives. You know you’ve helped someone stay at home, where they want to be, for as long as possible. That makes it all worthwhile.”

Stay tuned for more Meet the Team stories, and if you’d like to explore working alongside people like Annette, visit our job opportunities via the link below.

Meet Tom – Care Worker

Fri, 07 Nov 2025 02:40:03 +0000

Join us as we meet some of our incredible team.

When you talk to Tom, a care worker with BaptistCare at home in the Richmond Valley, NSW, it’s clear how much he loves helping others.

“My role is looking after clients, taking them shopping, helping around the house, cleaning and providing personal support,” Tom says. “It’s about helping people stay at home living well for as long as possible.”

Tom has been with BaptistCare for about 18 months, after working more than two years as a cleaner in a local hospital. “It was a good job,” he says, “but I didn’t get to see the same people regularly. Here, you build relationships and really get to know your clients.”

Tom was encouraged by his mum, Joanne, who works as a Care Facilitator with BaptistCare at home, Far North Coast NSW. Joanne thought he’d go well in the role because he really cared about patients at the hospital and was also great at cleaning.

“When I found out this job meant doing a bit of everything – transport, housekeeping, talking and sharing – I thought, this is my job,” Tom says.

He and Joanne are two of four members of their family of nine who work with BaptistCare at home on the Far North Coast, each caring for people in their local community. Their family’s inspiring story was featured earlier this year in Four family members care for their community with BaptistCare at home.

“It’s really special,” says Joanne. “It means we can support each other and share insights that help us do our jobs even better.”

Time, respect and connection

What Tom enjoys most is the time he can spend with his clients. He also likes the fact that although he does have bosses – one of them being Joanne – he largely works on his own, planning his client visits and doing what needs to be done.

“You don’t have someone always in your ear telling you what to do,” he says. “It’s nice to plan your own visits and take the time to talk. That’s the best part.”

Tom’s team, including his mum, have also made a big impression on him. “Everyone treats me with respect,” he says. “If I ever have a doubt, they’ll call and check in. I feel really comfortable in this job.”

Joanne adds, “He’s a very caring person. Sometimes the clients say, ‘Don’t worry about mopping today, we’ve baked a cake!’ because they just want to sit and talk. He takes that time, and that’s what people remember.”

Going the extra mile

Tom’s attention to detail has helped clients in unexpected ways. Joanne recalls one day when a client was distraught after losing his wedding ring.

“Tom just wouldn’t give up,” she says. “He asked questions, retraced steps, even checked the car. Then he saw the faintest little glint of sunlight on the back seat, and there it was. The client was over the moon.”

Healthy ageing

Having supported many older Australians, Tom says he’s learned a lot about healthy ageing from their outlook on life.

“Most of my clients tell me they don’t smoke and they don’t drink much,” he says. “They keep moving, walking, doing swimming or fitness classes. They all say the same thing: ‘Keep your legs going, keep moving and don’t stop.’”

Life beyond work

When he’s not working, Tom enjoys reading, gaming and fishing with his brothers. “I like a quiet type of life,” he says.

For Joanne, seeing her son thrive in a role where he’s valued and making a difference is incredibly special. “He just takes that extra time,” she says. “He listens. And that’s what care is all about.”

Considering a career as a care worker?

For Tom, being a great care worker comes down to a few simple but powerful things. “You must always be respectful,” he says. “You’re in someone’s home, listening to their stories and being part of their day.

When someone’s living with dementia or recovering from illness, they can become frustrated, so you’ve got to have an open heart and be there to comfort them. Work hard, be compassionate, and take the time to sit and talk. That time really matters.”

Stay tuned for more Meet the Team stories, and if you’d like to explore working alongside people like Tom and Joanne, visit our job opportunities via the link below.

Meet Shireen - Allied Health Consultant

Fri, 21 Nov 2025 01:03:04 +0000

Join us as we meet some of our incredible team.

When you speak with Shireen, her care for others and love of life on the NSW Far North Coast really shine through.

An occupational therapist with more than 25 years’ experience, Shireen has been part of the BaptistCare at home allied health team for the past two years, providing comprehensive and holistic assessments to clients on aged care packages.

Her choice of career was inspired by her own family. “I first chose to work in this field to care for people like my grandmother who lived to 110, and now for people like my father, who is 98 and still living independently in his own home,” she says. “I want the best for my family and I hope I can provide that same standard of care for everyone’s grandparents and parents.”

Shireen’s role takes her from BaptistCare at home’s base in Ballina, north as far as Tweed Heads, south to New Italy and west to Kyogle. “My work spans three river catchments – the Tweed, Richmond and Brunswick – where the rhythm of the land and community is woven into daily life,” she says. “Beaches, farming and floods are a major part of people’s life stories here.”

With the introduction of the Support at Home aged care reforms, Shireen’s title has recently changed from health and well-living consultant to allied health consultant. “This role is unique to BaptistCare and shows the organisation’s commitment to quality clinical care and governance,” she says.

In fact, it is this commitment to allied health and making a difference in older people’s lives that helped Shireen decide to take on the role. “BaptistCare’s Christian values and its genuine care for each individual person’s needs played a very important part in that decision.”

Shireen’s focus is on helping older Australians continue to live independently, safely and meaningfully in their own homes. “I get to problem solve alongside clients, their families and care facilitators to find ways, including through allied health services, to stay living well at home,” she says.

What she loves most about the role is working with a great team and helping people understand that it is possible to regain function and improve health and quality of life.

Refresh Retreats

She also loves the work she does as a facilitator for BaptistCare at home’s Refresh Retreats, a three-day program that supports carers and their loved ones living with dementia. The retreats are held at peaceful venues across NSW, the ACT and WA. Shireen facilitates a retreat in a location surrounded by rainforest near Lismore.

“Being involved in Refresh Retreats has been a real privilege,” she says. “We have a great venue and a great team and it is incredible to see the building of positive relationships and improved confidence over the three days for both carers and their loved ones. We also have a lot of fun sharing meals together.”

She has run six retreats over the past two years. “It’s incredible to see the change over those few days. Couples can arrive feeling stressed and leave holding hands, smiling and more confident,” she says. It reinforces her belief that healthy ageing is about healthy relationships. “People need to feel that someone is there for them – and BaptistCare is.”

Tips for healthy ageing

Shireen’s number one tip for healthy ageing is to cultivate hope. “It gives life meaning and motivates us to keep persevering even when being healthy is compromised,” she says.

She also believes that everyone needs stable relationships in order to stay hopeful. “Our work roles and the relationships we cultivate are so important to the very vulnerable and lonely in our community.”

Her other advice is to stay socially connected and keep moving. “These help us to stay strong physically, cognitively and emotionally,” she says.

Life outside work

When she’s not working, Shireen takes full advantage of living on the coast. “I get to swim in the ocean every day and enjoy having the chance to snorkel and kayak,” she says. “I also have three grandchildren I love to spend time with – although they live several hours away in both directions. Fortunately, I live a 20-minute walk from the airport!”

Thinking of a Career in Aged Care?

Before joining BaptistCare, Shireen completed a master’s degree in dementia studies and worked in Armidale and on the Gold Coast in dementia OT roles. Her advice for anyone thinking about a career in aged care is to find an area of interest and study it. “There are so many exciting, evidence-based and innovative approaches to aged care,” she says. “Learning gives you the confidence to try new things and that’s how we grow.”

Stay tuned for more Meet the Team stories and if you’d like to explore working alongside people like Shireen, visit our job opportunities via the link below.

Meet Lauren - Spiritual Care Coordinator

Mon, 08 Dec 2025 03:10:46 +0000

Join us as we meet some of our incredible team.

When Lauren first left high school, she was certain she wanted a career in music. She enrolled in a Bachelor of Music, majoring in piano and voice.

But formal study soon took the passion out of it for her. “Piano is my therapy, the way my soul speaks,” she says. “I realised that if I made music my career, I’d have to be technical rather than emotional. Playing for the love of it mattered more.”

What Lauren didn’t expect was that life would guide her toward a different calling, one shaped by meaning, purpose and connection. “I completed a Bachelor of Theology, then a Masters and suddenly I was doing a job I thought I’d never do.”

As she moved towards ministry, she completed a rigorous panel process – interviews and assessments focused on self-reflection, boundaries and supporting others safely. In the midst of it all, she also welcomed her son, who turns 18 this year.

From ministry to community spiritual care

After several years as a minister with the Church of Christ, Lauren felt drawn beyond traditional ministry. She wanted to walk alongside people, helping them in their spiritual journey. “I moved into in-home spiritual care because it was much more community-based than the church, and I loved that,” she says.

That shift led her to BaptistCare, where she has now worked for three years, supporting older Australians across Melbourne’s south-eastern suburbs. “It’s a wonderful job,” she says. “I feel it’s such a privilege. I adore it.”

Walking alongside people

Many people Lauren meets are navigating loneliness, grief, loss, or major change. Others are seeking clarity, or renewed purpose.

“Our work is about helping people find meaning,” she explains. “Sometimes that’s reconnecting with community, sometimes with themselves, and sometimes with a higher presence – whatever that looks like for them.”

Each visit is different. There may be coffee at the kitchen table, quiet reflection, deep conversation, laughter, or simply sitting together in stillness.

On the road

Lauren often spends days on the road, when she’ll typically see three clients, with an hour or so of travel between each appointment. Her work takes her from Melbourne CBD down to the Mornington Peninsula, and out to Pakenham and Narre Warren.

What she values most about the role is the privilege of being invited into her clients’ homes and hearing their stories. “I sit with the full spectrum of the human experience – joy, grief, excitement, loss, isolation, love, tenderness and grief,” she says. “I'm walking into someone's sacred space and asking them to be completely vulnerable. It is an honour I never take lightly.”

It can be emotionally demanding, so Lauren also takes care to rebalance between each visit. “You learn strategies that help. I tune into my body. I pay attention to where tension sits, what emotions are lingering, and what I need to let go of before I step into the next home.”

She also values the support from her BaptistCare colleagues. “We have a great team. We turn to each other when we need to and touch base and support each other.”

Water and music

Outside work, piano remains central to Lauren’s wellbeing. “It’s still how my soul speaks,” she says. She turns the music in her car up loud. “Sometimes it’s piano,” she says with a laugh, “but sometimes it’s techno.”

She also finds joy near water – strolling along the beach, swimming, or taking the long way home just to see it.

Walking is another favourite pastime. A recent trip to the Grampians with her son brought a moment of unexpected beauty. “I got lost and stumbled across the most profound Indigenous artwork. It reminded me that sometimes getting lost leads you exactly where you need to be.”

Tips for healthy living

Lauren’s approach to wellbeing is grounded in one belief: paying attention.

She checks in regularly with herself, noticing when her mind feels full, when her body feels tight, and when she needs rest. She believes paying attention to these signals is crucial for healthy living.

“When I honour my limits, I’m better able to care for myself and others,” she says. “I think that’s true for everyone. Many of us, especially women and people in caring roles, put ourselves last.”

Is a career as a spiritual care worker right for you?

Lauren says being a spiritual care worker requires listening skills, empathy and self-awareness. Her advice to people wanting to work in the field is to start by learning and keep on learning. “Having a strong foundation of knowledge is so important,” she says. “Study gives you the tools you need.”

She also advises people to choose to work in an organisation with values that align with their own. “Work is tied closely to identity,” she says. “If an organisation’s values don’t match your’s, it can feel jarring. Being somewhere that reflects your own ethics really matters.”

Stay tuned for more Meet the Team stories and if you’d like to explore working alongside people like Lauren, visit our job opportunities page.

Meet John - Senior Case Worker

Fri, 19 Dec 2025 04:38:35 +0000

In the heart of inner Sydney, HopeStreet Woolloomooloo has been providing compassionate community support for more than a decade. Here, people experiencing homelessness, family and domestic violence, addiction, mental health and other complex challenges have found support and a safe place to belong.

John has been a Senior Case Worker for nearly six of those years, walking alongside people through some of life’s toughest moments.

A career in community support

Before joining BaptistCare, John worked at Catholic Community Services in Waterloo, in the now-closed Assistance with Care & Housing for the Aged (ACHA) program, which provided transitional housing for older people experiencing homelessness.

“We supported 16 residents and helped prepare them for permanent housing,” he explains. “When that program was absorbed into the home care system, it was time for a change.”

As he had already worked alongside many of the local services in Woolloomooloo, including St Vincent’s homeless health, HopeStreet felt like the right fit.

A day in the life

John’s mornings start early with a mix of routine and outreach. After a quick coffee, he checks his emails and collects around ten breakfast packs donated by Kids Giving Back, a program teaching children cooking and community service.

“I’ll head out into the streets to see who’s sleeping rough,” he says. “Sometimes there are around six, other days fewer, especially in winter when people try to find temporary accommodation or a couch to sleep on. It’s about saying hello, checking in, handing out a pack, and reminding them they’re not alone.”

Back at the HopeStreet hub, John’s role is varied and people-centred. He helps clients with housing transfers, property maintenance issues, or reapplying for housing after a failed tenancy. Much of the work he does is around advocacy and administration support, which could be anything from helping people set up MyGov accounts, to applying for passports, licences or white cards.

“For many of the people we see, online systems are overwhelming,” he says. “Sometimes someone else has set up their MyGov for them with a random email, and they’ll be locked out of their accounts. We help people rebuild that access. It sounds small, but for them, it’s life-changing.”

You’ll also often find John at the HopeStreet community café, which he says is more than just a place for coffee. “It’s a place for connection, a safe space. People know they can come and go. We can’t control who’s outside on the street, but inside, people are welcomed. That’s why it works so well.”

Standing alongside people

John says he has seen lives turn around when people are given another chance. He recalls one man who had spent time in prison. “When he came out, he was determined to change. He went into rehab, joined programs, and just wanted to stay out of gaol. We supported him with practical things, but he did the hard work.”

John is also inspired by the resilience of young mothers in the community. “We’ve got mums here working hard at a job, raising kids, some of them are also caring for relative’s children. Their determination is incredible.”

Why it matters

John says his work is both challenging and deeply rewarding. “Every day is different. You don’t know what you’re going to get. You see the bad side of life, but also the brilliant side. That’s why I come in every day.”

For John, a big part of that is keeping an open mind. “It doesn’t matter who turns up and how they turn up, you can’t judge.”
He maintains work/life balance by reminding himself that he is a visitor in Woolloomooloo. “I can’t be here 24/7, but while I’m here I can show empathy, care and love.

Then at the end of the day I close the door behind me. I don’t take work home with me. I don’t take home my phone or any equipment. That helps me look after my own mental health.”

Life away from HopeStreet

Outside work, John loves food and travel. He enjoys smoking meats and experimenting with Asian and Indian cooking, often driving to specialty stores in Sydney’s west to find authentic ingredients.

Travel is another passion, which he shares with his wife – recent trips through Rajasthan, Agra and Varanasi left lasting memories, and together they are planning future adventures to Sri Lanka and Laos.

Thinking of a career as a case worker?

For anyone considering a career in social care, John’s advice is to go for it. “It’s a job where you’ll be challenged every single day, but also inspired.

You’ll see resilience in people you never expected. And every day, you’ll know the work you do matters.”  

Stay tuned for more Meet the Team stories, and if you’d like to explore working alongside people like John, visit our job opportunities page.

Meet Julia – Booking Coordinator

Mon, 09 Feb 2026 03:12:02 +0000

From her desk overlooking the Mylor countryside in the Adelaide Hills, Julia books camps at Mylor Adventure Camp and Wirraway Homestead. She coordinates school camps during term time and bookings for church groups, organisations and private camps on weekends and school holidays.

The camps are run by BaptistCare Adventure Pathways to help build resilience, teamwork and connection in the great outdoors. It’s a role she’s relished for almost five years.

Adventure with purpose

Adventure Pathways offers fully-facilitated camps to schools across South Australia during term time, and two summer camps at Wirraway Homestead during school holidays. All camps include accommodation, catering and activities and the summer camps offer horse clinics and horse adventures.

“We offer adventure with purpose,” Julia explains. “We aim to connect people with themselves, with others, with faith and with the natural world through adventure.”

Various programs are available for students from reception (kindergarten) age to year 12. They include team-building games and outdoor sports, such as archery and canoeing, as well as more adventurous activities.

“For older students, we have our high ropes ‘leap of faith’ and a giant flying fox,” Julia says. “For younger students, we have the flying possum, which is a giant swing, and for the smaller ones, parachute games.”

To support students with autism or high anxiety, the team often works with families ahead of time to help them feel more confident and comfortable about camp. Specially designed equipment is also available to support students with mobility needs, including those who use wheelchairs, to experience activities such as the flying fox.

“We want all students to feel as if they can come to camp,” says Julia, who loves hearing peals of laughter and screams of excitement echo across the camp to her office.

Seeing the difference

Julia has thrown herself into her role, even going out in the field to provide hands-on support at the camps. She has seen how powerful they can be, especially for students experiencing challenging circumstances at home.

“Being on camp takes them away from that and allows them to be a kid again, to enjoy themselves and not worry about anything else,” she says. “While some arrive quiet or withdrawn, by the end of camp they’re often laughing, smiling and making friends.”

Beyond the fun and friendships, she sees how the experiences help build confidence, connection and resilience in students, and develop skills they can take home with them.

A career change

Before joining BaptistCare, Julia spent around 13 years as an office manager at a large corporate law firm. Her turning point came on the evening of one of the firm’s regular client cocktail events, which showcased the work of different artists. That particular night, the exhibition featured artists from Tutti Arts, a South Australian multi-arts organisation whose purpose is: ‘to shine a light on the astonishing art of learning disabled and neurodivergent people’.

“On seeing their artwork hanging on the wall, the artists were screaming with happiness. I remember standing there crying to see them so happy. It was then I decided I wanted to work for a charity or not-for-profit.”

Julia admits she never expected her admin career in the legal profession to lead her into the world of adventure camps. But when she saw the booking coordinator role advertised, she knew of the good work BaptistCare does and decided to apply, viewing it as a possible first step into the not-for-profit sector. Now, having found a role she genuinely loves, she’s very happy where she is.

“I really see the benefit of what we do here,” she says. “That’s why I love my job and why I want to stay.”

Thinking of a similar career?

Julia’s advice is to go all in. “The culture is amazing, our facilitators are amazing,” she says. “Put your heart and soul into it. It's such a great environment.”

And while she feels she’s where she’s meant to be, she says BaptistCare does offer a wide range of opportunities to explore different roles and pathways.

Tips for healthy living

When it comes to tips for healthy living, Julia says, “Don’t do as I do – I love my chocolate and my food!” But she quickly adds, “Two things come to mind. One is that mental health is just as important as physical health. Talk to people – find someone you can connect with and keep talking. If you’re not struggling yourself, make sure you check in on others.”

The second thing is walking outdoors, ‘in the green’. “Nature is good for you – physically and mentally.”

Life beyond work

Julia enjoys reading, cross-stitch and jigsaw puzzles. She jokes that she’s not especially adventurous herself, but does love travel. Originally from a small village in England, she migrated to Australia 18 years ago. Apprehensive about the move because it meant being so far away, Julia says, “Hand on the heart, within a day of being in Adelaide, I fell in love with the place.”

She loves exploring South Australia – and although not a big drinker, her partner works in the region’s famous wine industry. “He’ll say, ‘Just try this wine,’ and then ask, ‘Can you taste peaches?’ All I can say to that is, ‘No – I can taste wine!’”

Interested in working with people like Julia? Explore current opportunities and discover where a career with BaptistCare could take you at our job opportunities page.